Senior Field Support Lead

Field Service Support Lead (Electro-Mechanical)

Power Test, LLC | Sussex, WI (In-Office — Minimal Travel)

Tired of living out of a suitcase? Bring your field experience in-house.

We’re looking for a seasoned Field Service Tech who wants off the road and is ready to step into a Lead role at our headquarters in Sussex, WI. You’ll use the exact mechanical and electrical troubleshooting skills you already have to help customers and support our guys out in the field—working primarily from our office instead of living in hotels.

The Setup:

• Get off the road. This is an in-office role in Sussex with minimal travel. You’ll sleep in your own bed almost every night instead of chasing flights and living out of a bag.
• Step into a Lead role. You aren't starting over at the bottom. You’ll be the go-to technical expert on the support desk and a lifeline for active field techs on job sites.
• Real equipment. We build heavy-duty dynamometers and testing systems for industrial, marine, and military customers worldwide.

What You’ll Actually Do:

• Troubleshoot hydraulic, mechanical, and electrical issues (pumps, sensors, control panels, fluid circuits) with customers over the phone, email, and video.
• Act as backup for Power Test Field Technicians when they run into tough problems on-site.
• Own your support tickets from the first call until the machine is back up and running.
• Write down the fixes you figure out so the rest of the team and our internal support tools can use them later.

What We Need:

• 3–5+ years in the field: Hands-on electro-mechanical troubleshooting (Field Service, Heavy Equipment, Industrial Maintenance, HVAC, or similar).
• Blueprint & meter skills: You can read electrical schematics and hydraulic diagrams, and you know how to use a multimeter. Experience with VFDs and PLCs is a big plus.
• Good on the phone: You can stay calm and walk a stressed-out operator through a fix step-by-step.
• Basic computer skills: Comfortable typing up notes in a ticketing system (like Salesforce or Zendesk).

About Us:

Power Test has been designing and building heavy equipment testing systems in Sussex, WI for over 40 years.

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