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Desktop Support Technician

$80k - $90k

SharpBrains

Direct message the job poster from Sharp Brains HR Professional | Head Hunter | International Recruiter | Recruitment Consultant | Talent Acquisition Key Responsibilities Provide L1 technical support for desktops, laptops, printers, and mobile devices (Windows & macOS). Manage user accounts, passwords, and permissions in Active Directory (ADDS). Support group policy management and user profile configurations. Assist with software deployment, patching, and inventory management via SCCM. Perform incident resolution and request fulfillment through ITSM tools (e.g., ServiceNow, Remedy, etc.). Install, configure, and troubleshoot Microsoft Office 365, VPN, and collaboration tools (Teams, Outlook). Support end users in configuring network drives, shared folders, and printers. Escalate unresolved technical issues to L2/L3 or vendor support when required. Maintain proper documentation of incidents, resolutions, and daily operations. Adhere to SLA and ITIL processes for efficient ticket handling and service delivery. Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology Industries Software Development Referrals increase your chances of interviewing at Sharp Brains by 2x Get notified about new Desktop Support Technician jobs in Los Angeles, CA . Los Angeles, CA $72,000.00-$76,000.00 2 weeks ago Desktop Support Technician - IS Infrastructure - Full Time 8 Hour Days (Non-Exempt) (Non-Union) Location: Los Angeles, CA Salary: $80,000.00-$90,000.00 Date posted: 1 month ago Santa Monica, CA $33.38-$38.80 2 weeks ago Los Angeles, CA $70,000.00-$114,000.00 2 weeks ago Beverly Hills, CA $72,000.00-$75,000.00 2 days ago Los Angeles, CA $85,000.00-$115,000.00 3 weeks ago Los Angeles, CA $81,000.00-$91,000.00 1 month ago West Hollywood, CA $75,000.00-$85,000.00 2 months ago Beverly Hills, CA $80,000.00-$95,000.00 6 days ago ONSITE Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking Desktop support including Mobile Device/Pager Support Burbank, CA $59,976.00-$130,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Vacancy posted 4 days ago
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