Operations Manager - Data Center & Cloud Services

Public Trust: None

Requisition Type: Pipeline

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.

Job Description

Operations Manager – Data Center & Cloud Services

GDIT is seeking an Operations Manager – Data Center & Cloud Services for the Federal Civilian Division to join our outstanding team! You will lead daily operational oversight of enterprise‑level Data Center and Cloud environments supporting the U.S. Department of State’s Bureau of Diplomatic Technology (DT). This role manages 24x7x365 operational activities across geographically distributed data centers, hybrid cloud environments, storage, virtualization platforms, and mission‑critical infrastructure supporting O&M, modernization, availability, and performance objectives. Responsibilities include managing Level 1–3 operations, driving service delivery excellence, leading high‑performing technical teams, and ensuring alignment with DT’s operational standards and mission priorities.

HOW AN OPERATIONS MANAGER WILL MAKE AN IMPACT

Operational Leadership & Service Delivery Management:

• Lead daily operations across DT enterprise data centers, cloud environments, and distributed sites, ensuring uptime, reliability, and mission continuity.
• Oversee Level 1–3 operational teams, including 24x7x365 Enterprise Operations and Site Operations, ensuring adherence to SOPs, SLAs, and performance objectives.
• Manage and mature operational processes including incident, problem, change, configuration, and service request management aligned with ITIL best practices.
• Coordinate operational readiness activities, maintenance windows, patching cycles, and planned system outages to minimize customer impact.
• Drive continuous service improvement, operational standardization, and cross‑team coordination across DT service providers.

Platform Operations & L3 O&M Management (NetApp & VMware):

• Provide senior oversight of Level 3 O&M teams performing advanced troubleshooting, root cause analysis, and corrective actions across storage, virtualization, compute, and cloud platforms.
• Ensure operational excellence in environments supported by NetApp storage and VMware virtualization, backed by at least 3 years of direct L3 O&M management experience.
• Support operational engineering functions including data center system builds, break/fix activities, configuration corrections, and lifecycle patching.

Monitoring, Observability & Reporting:

• Ensure effective monitoring and alerting across enterprise compute, storage, virtualization, networking, and cloud layers.
• Oversee operational dashboards, performance analytics, capacity trending, and mission‑critical reporting to DT stakeholders.
• Support Cloud Monitoring & Reporting (CMR) functions tracking cloud consumption, security posture, and required service‑level metrics.

Security, Compliance & Risk Management:

• Enforce DT cybersecurity requirements, including STIGs, vulnerability mitigation, audit readiness, and compliance with NIST RMF and FedRAMP frameworks.
• Ensure alignment with DT security directives governing access management, physical security, and controlled data center operations.
• Support COOP/DR planning and readiness to ensure mission resilience.

Workforce Management & Stakeholder Engagement:

• Lead, mentor, and develop multi‑disciplinary operations teams across multiple shifts and geographically dispersed data centers.
• Foster collaboration with DT, engineering teams, cloud service teams, and other mission stakeholders to improve operational outcomes.
• Produce operational documentation, shift guides, reports, communications, and knowledge‑transfer materials for Government FTEs.

Financial, Resource & Asset Oversight:

• Support resource allocation, staffing planning, scheduling, forecasting, and operational budgeting needs.
• Oversee asset and facilities operations in coordination with DT Asset Management teams, ensuring accuracy of inventories and system of record updates.
• Recommend investments and improvements supporting operational efficiency and GREEN IT initiatives.

WHAT YOU’LL NEED TO SUCCEED
Bring your initiative and drive for innovation to GDIT. The Operations Manager – Data Center & Cloud Services must have:

• Education: Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related technical discipline required (master’s preferred).
• Experience: 7+ years relevant IT operations or data center operations experience. Minimum 3 years managing Level 3 O&M teams supporting NetApp storage and VMware virtualization.
• Technical skills: Strong background in enterprise data center operations, hybrid cloud management, monitoring platforms, storage/virtualization technologies, ITIL processes, and distributed O&M workforce leadership.
• Security clearance level: Active Top Secret level clearance
• Location : Hybrid within the National Capital Region with periodic travel to customer and data center sites.
• Timeline : Contingent position, expected to start in Spring 2027.

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your sense of ownership and pride in the meaningful work we do.

Work Requirements

Years of Experience

7 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required