Patient Services Coordinator

Description

Living Waters Wellness is the Treasure Coast’s premier Christ‑centered pain‑and‑wellness clinic. Our multidisciplinary team delivers results‑driven care— from precise chiropractic adjustments to non‑surgical spinal decompression, Class IV laser, shockwave therapy, and targeted physiotherapy modalities. We are also proud to have recently opened up our new medical wellness services such as IV hydration therapy, medical weight loss and peptides.

Salary: $15.00 to $19.00 per hour - Part Time or Full Time opportunities

Benefits:

* Chiropractic/Class IV Laser/Decompression Care for employee including immediate family members (parents/children)
* Employee Discounts on supplements and products
* PTO & paid holidays for Full Time employees
* Opportunity for advancement
* Professional development assistance
* Productivity bonuses made available
* Professional training provided including travel costs
* Company “fun nights” & team games/competitions
* Highly rewarding, comfortable and encouraging environment

Responsibilities:
* Schedule out care plans for new patients as well as follow up appointments
* Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
* Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
* Ensure all patients are appropriately processed at the end of treatment
* Maintain charts in an orderly fashion and ensure accuracy.
* Answer incoming calls and make calls while taking notes or messages.
* Educate the patient on the services provided in the clinic.
* Correspond timely with patients on our text application throughout the day
* Be an active and valuable part of the team, great listening, high integrity, personally accountable individual who is responsible for meeting your own goals and maintaining your own stats.
* Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude. Compassion is key!

CAPABILITIES/KEY COMPETENCIES
* Multitask in a fast-paced environment
* Have a deep love and empathy for people.
* Service-minded and always looking for ways you can help others. Team before self.
* Exceptional interpersonal skills to quickly and effectively connect with patients and staff
* Entrepreneurially oriented, driven to succeed and a commitment to achieve results
* Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
* Ability to overcome objections with confidence
* Coordinate and balance needs of the patient and the clinic
* Strong oral and written communication skills
* Plan, organize, prioritize and streamline skills
* Team orientation and strong collaborator
* Present self in a professional and positive manner in attitude and appearance at all times
* Ability to maximize and apply internal systems, processes, and platforms
* Understand, align with and communicate the clinics mission, vision, and values
* Desire to define and take massive action to accomplish your own personal, professional and financial goals

Requirements/Responsibilities

Patient Care Coordinator Requirements:

* High School diploma required
* 1-2 years’ work experience in medical/healthcare reception is REQUIRED.
* Very comfortable & proficient with technology
* Experience in a chiropractic practice or holistic medical office preferred
* Prolonged periods of both standing and sitting at a desk and working on a computer
* The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.

Special Instructions

Please do not send any emails, resumes, or call.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team. START YOUR COVER LETTER WITH THE PHRASE "I AM YOUR NEXT FRONT DESK ROCKSTAR". ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.