Guest Room Attendant

Job Description

Job Description

GUEST ROOM ATTENDANT

Reports to: Housekeeping Supervisor

Department: Rooms

WHO WE ARE

Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest.  The firm’s award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management.  With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates.

RESPONSIBILITIES

What You’ll Do

• Clean and maintain guest rooms and public areas in accordance with hotel brand standards and company policies.
• Make beds, dust surfaces, vacuum carpets, clean bathrooms, and replenish guest amenities to ensure rooms are guest-ready.
• Sanitize restrooms, clean mirrors and fixtures, sweep, scrub, and mop floors, and polish furniture and equipment.
• Empty wastebaskets, remove trash, and transport waste to designated disposal areas.
• Maintain organized and fully stocked linen closets and housekeeping carts.
• Support room attendants with the delivery and collection of supplies, linens, and amenities on guest floors.
• Ensure cleanliness of all hotel facilities including hallways, stairwells, lobby, vending areas, fitness center, laundry room, break room, and public restrooms.
• Complete daily housekeeping tasks as required by management.
• Follow all key control procedures and maintain strict key security standards.
• Identify and report maintenance issues or safety concerns promptly to supervisors.
• Follow all safety guidelines, OSHA standards, and Bloodborne Pathogens regulations.
• Provide friendly, attentive, and courteous service to guests, contributing to overall guest satisfaction.
• Perform additional duties as assigned to support hotel operations and guest experience.

What You’ll Bring

• A strong commitment to cleanliness, attention to detail, and pride in maintaining high brand standards.
• The ability to work independently, prioritize tasks, and follow instructions efficiently.
• Flexibility to work weekends, holidays, rotating shifts
• Strong customer service and communication skills with a professional and friendly demeanor.
•Ability to stand and walk throughout the workday with frequent bending, reaching, pushing, pulling, and lifting (typically up to 30 lbs., occasionally up to 40 lbs.).
• High School Diploma, GED, or equivalent work experience preferred.
• Previous housekeeping, hotel, or customer service experience preferred.

OTHER INFORMATION

What You Can Look Forward To

• Competitive compensation package
• Full benefits package, including 401(k) with company match and paid time off
• Growth opportunities within a company focused on strategic acquisition and development
• Hotel discounts at locations worldwide