D&IT Business Solutions Manager (RALEIGH, NC, NC)

This job is with JTI, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Digital & IT Solutions Manager 

In this role, you will lead the delivery and continuous improvement of digital and IT solutions that support business growth. You will manage a portfolio of applications, collaborate with global teams, and ensure systems are efficient, standardized, and aligned with business needs.

You’ll work closely with business stakeholders and IT partners to understand requirements, shape solutions, and deliver impactful projects—from system rollouts to enhancements and innovations. You’ll also coordinate external vendors, ensure projects stay on track and within budget, and identify opportunities to introduce new technologies.

This is a highly collaborative role where you combine technical expertise, project delivery, and stakeholder engagement to drive meaningful business outcomes.

Your skills/experience

• 3+ years of IT experience , including hands-on experience managing business applications or solutions
• Proven track record in delivering IT solutions and managing projects in a fast-paced environment
• Experience with modern technologies (e.g., Power Platform, data/analytics, or digital sales systems)
• Strong ability to translate business needs into scalable technology solutions
• Excellent communication, problem-solving, and collaboration skills with cross-functional teams
• Experience working in multinational environments is preferred
• Solid understanding of  business processes within the FMCG industry
• Fluent in English (written and spoken)

What You'll Be Doing

• Lead the delivery and continuous improvement of IT and digital solutions , ensuring they drive business performance and efficiency
• Own the  rollout and adoption of global systems across markets, including localization, deployment, and go-live
• Partner with business and IT stakeholders to  understand needs, shape solutions, and deliver roadmap priorities
• Ensure  reliable, high-quality system operations , including incident management, enhancements, and vendor performance
• Drive  innovation and continuous improvement by identifying new technologies and opportunities to enhance capabilities
• Manage projects end-to-end, including  planning, execution, budget control, and stakeholder alignment
• Ensure  compliance with governance, standards, and security requirements while optimizing cost and efficiency

What We Offer

Join a dynamic and inclusive work environment which supports your professional development and personal well-being. Benefits include:

• Annual performance-based bonus to reward outstanding achievements.
• Employee Stock Purchase Plan encouraging a sense of ownership and long-term commitment.
• Comprehensive medical, dental, and vision insurance plans for employees and their families.
• Life insurance coverage to provide peace of mind.
• 401(K) plan with company matching contributions to support retirement planning.
• Generous paid time off and paid family leave up to 20 weeks, supporting work-life balance.
• Short-term and long-term disability coverage.
• Education and tuition assistance programs to foster continuous learning and career growth.
• Flexible dress code fostering a comfortable and professional workplace culture.
• Regular office events, snacks and drinks, and volunteering opportunities enhancing employee engagement and community contribution.
• Employee Assistance Programme offering confidential counselling and support for employees and their family members.

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps:

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.