Dispatcher I

Posting Details

Come and join the Bearkat community!
Named after Texas' legendary hero, General Sam Houston, the university boasts a rich historical legacy that resonates with the spirit of Texas, which provides a balance between a peaceful, natural setting and proximity to urban amenities. With a student population of over 21,000, SHSU offers a vibrant and dynamic community. SHSU has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas and just an hour drive north of Houston, Huntsville provides area residents with a sense of community and belonging.

SHSU offers compelling options for individuals seeking a fulfilling and impactful career including a superior benefit package, competitive salaries and a flexible work environment fostering work/life balance. SHSU offers programs that support a healthy work-life balance, contributing to employee well-being and job satisfaction, as well as, professional development opportunities with our educational assistance and dependent assistance programs.

Posting Information


This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Requisition
202600228S


Title
Dispatcher I


FLSA status
Non-Exempt


Hiring Salary


This position is a pay grade 6. Please see Pay Grade Table at: .

Occupational Category
Technical/Para-Professional


Department
Public Safety Services


Division
Division of Finance and Operations


Open Date
07/29/2026


Open Until Filled
Yes


Educational and Experience Requirement


High School graduate or G.E.D. equivalent. Some college or continued education preferred. Courses in management, public safety, or communications helpful. Experience in dispatching and certification from Texas Commission of Law Enforcement (TCOLE) also preferred. Must stay up-to-date with any continuing education, training, or recertification processes necessary to keep required license/certification valid. Additional education may be considered in lieu of experience.


Nature & Purpose of Position


Answers calls and transfers to the proper offices. Receives calls for police services and dispatches police personnel by two-way radio.

Primary Responsibilities


Answers all incoming telephone calls to Public Safety Services and transfers to appropriate office. Receives calls for assistance and information. Relays calls for assistance to police patrol units by two-way radio. Documents calls for service with activity, location, and status in the computer aided dispatch system for public safety personnel, and quickly disseminates information. Assigns appropriate public safety personnel to routine and emergency calls for service. Monitors the university's alarm system. Operates the Texas Law Enforcement Telecommunications System in accordance with the Texas Crime Information Center (TCIC) and National Crime Information Center (NCIC) policies and procedures. Responds to complaints and grievances. Ensures all equipment in the Communication Office is maintained and in proper working order. Establishes training procedures and materials for personnel and instructs and trains in methods and procedures. Performs other related duties as assigned.

Other Specifications


Requires the ability to type and be capable of using standard equipment common to most offices including computers. Simultaneously inputs, retrieves, and maintains information, reads from both computer screens and printouts, and operating up to two keyboards at once. Must be accurate in business mathematics, spelling, grammar, and punctuation. Must communicate effectively in English, both orally and in writing. Remains aware of university policies and campus events in order to give proper information that is requested. Maintains all required certifications and attends on-going training. Concentrates on assigned task through many distractions. Remains calm under stressful conditions. Must be able to perform a variety of tasks, often changing quickly from one task to another without loss of efficiency or composure. Must have knowledge of Federal Communications Commission rules and regulations pertaining to the operation of public safety communications equipment. Work is performed mostly in a confined area for 8 plus hours and includes minor lifting; needs good manual dexterity, visual and auditory attentiveness and attention to detail. May perform shift work such as 7:00 a.m. to 3:00 p.m., 3:00 p.m. to 11:00 p.m. or 11:00 p.m. to 7:00 a.m. Work schedule is based on the needs of the department. This position may be designated as a Campus Security Authority (CSA).

Full Time Part Time
Full Time


Position Number

Quicklink

EEO Statement


EEO Statement


Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215.

Annual Security and Fire Safety Report