Technical Product Manager

About Común Comun’s mission is to help Hispanic immigrants turn their hard work into upward mobility — starting with financial services that support their transition from a cash-based system to the digital economy. We offer checking accounts that can be opened using 100+ types of Latin American IDs, access to over 90K locations nationwide to deposit cash, international transfers to 17 countries at market-leading rates, and 24/7 bilingual customer support with We currently process over $1.5B in annual transaction volume and surpassed $100M in annualized international transfers just six months after launch. Comun has raised +$50M from top investors including Redpoint, Costanoa Ventures, and South Park Commons. Our team brings experience from leading fintech companies like Brex, Nubank, and Mercury. We believe immigrants are the ultimate entrepreneurs — driven by relentless ambition and a vision for a better future for their families. Comun exists to serve them throughout their journey. Learn more at comun.app/nosotros Article here About the Role At Común, the Technical Product Manager is the architect behind how our customer experience scales. This isn’t a traditional Product role, it’s a systems-builder and people-leader position at the intersection of product, operations, data, engineering, automation, and strategy. You’ll design the workflows, tools, and feedback loops that transform complex, human-heavy processes into simple, intelligent systems — enabling us to serve millions of immigrant families with the quality, trust, and empathy they deserve. You’ll be deeply embedded within the Customer Success organization, while operating as a true extension of Product and Engineering. You’ll identify friction across the customer journey, translate operational pain points into product improvements, and deploy AI-driven automations that make our support faster, smarter, and increasingly proactive. As Común grows, this role has the opportunity to lead and develop a small, high-impact team, setting the vision for how AI-augmented operations function across the company. This is a high-leverage, highly cross-functional role: you’ll partner closely with leaders across Product, Data, Engineering, Operations, Compliance, and Customer Success to build the operational foundation that keeps Común efficient, compliant, and deeply human as we scale. If you’re equal parts builder and manager, someone who thrives in ambiguity, sees systems where others see chaos, and wants to apply AI and product thinking to one of the most mission-driven fintechs in the U.S. - this role is for you! What You’ll Do Build & Scale Intelligent Systems Architect scalable operations platforms: Identify, design, and automate manual workflows across onboarding, support, and lifecycle management using AI, internal tools, and system integrations. Build AI-powered agents and workflows: Prototype and deploy automations using tools like OpenAI, LangChain, Zapier, or n8n to replace repetitive human work and unlock scale. Lead Through Influence (and Eventually People) Own and evolve a critical function: Set the strategy for technical operations and customer systems, with the opportunity to lead and grow a team over time. Drive alignment across teams: Act as the connective tissue between Customer Success, Product, Engineering, Data, and Operations — ensuring priorities are clear and execution is tight. Turn Insight into Product Impact Diagnose customer bottlenecks: Analyze customer journeys, funnel data, and support interactions to uncover friction that impacts activation, funding, or retention. Bridge product and operations: Partner with Product Managers and Engineers to translate operational pain points into product features, backend improvements, or new platform capabilities. Own data instrumentation and insights: Design data models and dashboards using Snowflake, DBT, Fivetran, or similar tools to drive smarter decisions. Create Continuous Feedback Loops Implement scalable learning systems: Convert customer data, agent feedback, and operational metrics into automated alerts, experiments, and improvements. Ship, test, iterate: Move fast, test hypotheses, measure outcomes, and refine — applying strong product thinking to operations and customer experience. Why This Role Matters As Común scales, our success depends on building systems that help customers succeed automatically, not manually. This role is pivotal in transforming our internal operations from human-heavy to AI-augmented, ensuring we can deliver world-class experiences at scale without adding friction or unnecessary headcount. You’ll directly shape how technology, data, and people come together to serve an underserved community — at massive scale. What You’ll Bring 5–8+ years of experience in Product Operations, BizOps, Technical Program Management, Product Management, or similar roles at a tech company or startup Proven ability to build, automate, or scale workflows using AI tools, APIs, or low-/no-code platforms Hands-on experience with SQL, data modeling, and analytics stacks (Snowflake, DBT, Fivetran, or similar) Comfort prototyping with Python, JavaScript, or automation platforms Practical experience working with LLMs or agent architectures — you’ve built or shipped an internal AI tool, chatbot, or automation Strong collaboration skills with Product and Engineering, including writing technical specs and driving initiatives end-to-end Leadership and stakeholder management skills — you can influence prioritization, drive consensus, and operate effectively in resource-constrained environments A systems thinker who loves simplifying complexity, automating processes, and measuring impact High empathy, low ego, and a strong bias toward action Bonus Points Experience in fintech, payments, or regulated environments Knowledge of customer journey analytics and lifecycle automation Familiarity with compliance, KYC, or customer verification workflows Experience with internal tools like Supabase, Retool, or Airflow Comfort designing or integrating AI copilots to support internal teams Requirements Bachelor’s degree in a quantitative field (economics, statistics, management, or related), or equivalent experience in data-driven roles 6+ years of experience in Business Operations, Product Operations, Product Management, Strategy, or similar roles Experience leading technical and AI-driven projects in partnership with engineering teams Experience in a fast-growing startup environment Demonstrated success leading cross-functional, strategic initiatives FinTech experience preferred Based in or willing to relocate to New York Spanish-speaking preferred A genuine interest in serving an underserved community Team We are a team of 40 based out of New York, coming from industry-leading companies like Brex, Nubank, Cruise, and Verkada. Over half of us are immigrants, and have experienced the problems we’re solving first hand. We value customer focus, high ambition, principled decision-making, and deep trust. Full Time Employee Benefits Competitive salary and generous equity Medical, dental, and vision insurance Gym Pass subscription Daily office lunch in NYC Office Paid parental leave Flexible PTO Remote-friendly when traveling Company-wide offsites 401(k) for US employees Visit to our NYC Office for remote team members Visa sponsorship if applicable Común is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics. #J-18808-Ljbffr Comun