Administrator - Desk Side Services, AMT Asset Management Software
HCL Technologies Limited
Job Description
Job Description
Job Summary
DSS Technician
Key Responsibilities
Provide on-site and remote technical support to users, addressing IT issues related to hardware, software, and network connectivity. • Manage asset inventory, including tracking, updating, and maintaining records of IT equipment. • Perform imaging and refreshing of computers and other devices to ensure they are up-to-date and functioning properly. • Troubleshoot and resolve common IT issues, such as printer problems, software errors, and network connectivity issues. • Assist in the setup, maintenance, and troubleshooting of audio and video equipment, including projectors, microphones, and video conferencing systems. • Support live events by operating AV systems and addressing any technical issues that arise. • Collaborate with senior technicians and IT staff to resolve complex issues and improve support processes. • Provide excellent customer service by addressing client inquiries and concerns promptly and professionally. • Maintain accurate records of support requests, resolutions, and equipment maintenance.
Skill Requirements
Bachelor’s degree or equivalent industry experience and or technical certifications or coursework in IT or AV technology is a plus. • Familiarity with ServiceNow ticketing system • Proven experience in providing IT support in an office environment. • Strong problem-solving skills and attention to detail. • Basic understanding of audio and video equipment and their functions. • Excellent communication and interpersonal skills. • Ability to work independently and as part of a team. • Willingness to travel to various client locations as needed. • Ability to lift and carry equipment up to 50 lbs. • Note: Freshers from a technical education background with at least one year experience are encouraged to apply. They would need to demonstrate a very high learning curve for this role.
Other Requirements
Familiarity with video conferencing platforms and common office tools and operating systems. • Basic knowledge of networking and cabling. • Experience with asset management software and IT service management tools. • Familiarity with lifesciences or healthcare / pharma environment and thus familiarity with HIPAA standards
$20.34 - $30.5 per hour
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