Patient Care Coordinator

Job Description

Job Description

Patient Care Coordinator / Front Desk Representative

Location: Detroit, MI

Schedule: Monday to Thursday, 8:30 AM to 5:00 PM | Friday, 8:30 AM to 4:30 PM

Employment Type: Long-Term Opportunity

About the Opportunity

We are seeking a positive, customer-focused Patient Care Coordinator / Front Desk Representative to join a busy outpatient healthcare environment in Detroit. This role is ideal for someone who enjoys working with people, thrives in a fast-paced setting, and takes pride in delivering excellent customer service.

While healthcare experience is a plus, we are open to candidates from retail, hospitality, or other customer-facing industries who demonstrate strong communication skills, professionalism, reliability, and a willingness to learn.

Responsibilities

• Greet and assist patients and visitors in a professional and friendly manner
• Answer and direct incoming phone calls
• Schedule and confirm appointments
• Verify insurance information
• Communicate with physician offices regarding appointments and documentation
• Process prescriptions and related paperwork
• Maintain patient records and perform filing duties
• Support multiple team members and departments as needed
• Provide exceptional customer service both in person and over the phone
• Handle a high volume of patient interactions while maintaining attention to detail

Required Qualifications

• Customer service experience in a professional, public-facing environment
• Strong face-to-face communication skills
• Positive, energetic, and personable attitude
• Ability to learn new information quickly and apply it effectively
• Strong attention to detail and organizational skills
• Comfortable working with a variety of personalities and situations
• Reliable attendance and punctuality
• Ability to multitask in a busy office setting
• Basic computer proficiency and confidence learning new systems
• Self-starter with strong problem-solving abilities
• Team-oriented mindset with a willingness to ask questions and collaborate

Preferred Qualifications

• Healthcare, medical office, rehabilitation, or patient services experience
• Insurance verification experience
• Experience handling challenging customer situations
• Previous front desk or patient registration experience

Work Environment

This position is based within a busy healthcare setting in the Detroit medical district. The office experiences a steady flow of patient visits, phone calls, and administrative activity throughout the day. Successful candidates will be able to stay organized, maintain professionalism under pressure, and provide outstanding service to every patient interaction.

If you are a reliable, positive individual who enjoys helping people and is looking for a stable, long-term opportunity with a supportive team, we encourage you to apply.

Job Type & Location

This is a Contract to Hire position based out of Detroit, MI.

Pay and Benefits

The pay range for this position is $18.50 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Detroit,MI.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.