Tennis Pro

Why Minnetonka?

Supportive culture • Work-life fit• Well-being • Employee-focused • Make a difference Our greatest asset are our people. City of Minnetonka employees work together to drive change and make a meaningful impact on the community. We support one another in our personal and professional lives. You can expect to make a difference because in Minnetonka you and your work matter.

Job Description

This position serves the needs of the members, the staff and the club as well as to drive results, retention and revenue in the tennis department. The schedule includes nights and weekends.

Duties/Responsibilities

Essential Job Functions:

• Instruct tennis to juniors and adults through private, group or weekly clinics.
• Foster a high level of staff communication to ensure good morale, cooperation and teamwork.
• Follow up with concerns and suggestions, calling members within 48 hours.
• Cancel all lessons within 24 hours.
• Communicate, understand, respond and resolve conflict with the customer consistent with business objectives and sound business practices.
• Project a professional, ethical, and efficient image of the organization to customers, employees and the public through high standards of business conduct and appearance.

Other Job Functions:

• Communicates problems/concerns/complaints from members to the tennis manager on a daily basis.
• Have timesheets submitted in a timely manner.
• Performs other duties and assumes other responsibilities as apparent or assigned.

Qualifications

Minimum Job Qualifications:

• A commitment to and belief in the organization's shared values.
• One year of customer service experience.

Desired Job Qualifications:

• United States Professional Tennis Association (USPTA) or United States Professional Tennis Registry (USPTR) certification.
• CPR and first aid certification
• Two years experience instructing tennis.

Additional Information

Knowledge, Skills and Abilities: Knowledge of:

• Tennis strategies, techniques and skills.
• Overall knowledge of the tennis industry.

Skilled in:

• Dealing with customers effectively.

Ability to:

• Communicate effectively
• Handle customer concerns and assist with customer needs.

Not Sure You Meet All the Qualifications? If this role interests you, but you're unsure about meeting all the listed requirements, we encourage you to apply! Your unique experiences may be more relevant than you think, and we value both technical skills and diverse perspectives.

How to Apply:

1. Click "Apply" at the top of the page before the closing date.
2. Submit these documents via the online application system (no zip files or links):
   • Resume
   • Cover Letter
3. Questions? Contact Human Resources at View email address on click.appcast.io.

Hiring Process:

• Open Job Posting: Requisition is open and accepting applications.
• Selection Process: Qualified applicants join a candidate pool. Hiring managers select candidates for interviews and/or assessments. You'll be notified if selected.
• Pre-Employment Screening: This may include a driver's license, a criminal history background check, a drug test, a physical exam, a work assessment or simulation, and, if education-based, proof of qualifications.

Contact Us: For position-related questions, email Katie Xiong at View email address on click.appcast.io.

Veteran's Preference: Veterans can request preference under MN Statute 197.455 by submitting a DD214 with their application.

Equal Opportunity Employer: The City of Minnetonka values diversity and does not discriminate based on race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, public assistance status, or other protected classes.