Clinical Communications Nurse (LVN/RN)

Clinical Communications Nurse (LVN/RN) - Emergency Care | Galveston, TX

Location: Galveston, TX Employment Type: Full-Time - Clinical Communications | Patient Follow-Up | Triage Calls | ER Support | High-Volume Patient Interaction

Overview Hospitality Health ER is seeking a confident, clinically sharp Clinical Communications Nurse (LVN/RN) to serve as the vital link between patients, providers, and the emergency care team. This role is responsible for managing post-visit patient communications, triaging incoming calls, handling complaints and inquiries, and providing excellent follow-up care while maintaining strong clinical judgment in a fast-paced environment.

This is a high-impact position for a nurse who can command the phones, advocate for patients, and flex into direct ER support when needed.

About Hospitality Health ER Hospitality Health ER is a freestanding emergency room focused on delivering high-acuity care with an elevated patient experience. We combine clinical excellence with a hospitality-driven approach, ensuring every patient feels seen, heard, and cared for at the highest level.

Our team thrives in a fast-paced, team-oriented environment where adaptability, accountability, and strong communication are essential.

Key Responsibilities
• Serve as the primary post-visit contact for patients, providing recovery guidance and ensuring excellent patient experience
• Manage and triage all incoming nurse calls, messages, and patient concerns during your shift
• Handle patient complaints, billing inquiries, and medical questions with professionalism and compassion
• Track concerns, identify service issues, and advocate for timely interventions
• Collaborate with the ER team by jumping in on triage, discharge, or medication administration as needed
• Maintain accurate, timely documentation of all communications and clinical notes
• Navigate complex situations involving patients, families, and medical staff
• Ensure compliance with healthcare regulations and uphold a patient-first standard

What Success Looks Like
• Achieve full ownership of shift communications and patient follow-up within 60 days
• Consistently demonstrate strong clinical judgment and de-escalation on calls
• Improve patient satisfaction through proactive outreach and issue resolution
• Seamlessly integrate with the ER clinical team during peak times

Qualifications
• Active LVN or RN license in Texas (or compact state)
• Previous clinical experience in emergency care, acute care, or similar fast-paced settings preferred
• Strong phone presence and professional communication skills
• Ability to handle high-volume, high-stress environments
• Comfort with escalated calls and complex family dynamics
• Flexibility for non-traditional scheduling including nights and weekends

What We Are Looking For
• A clinically confident nurse with a strong voice and backbone
• Someone who can advocate hard for patients while remaining professional
• A proactive problem solver who thrives in a fast-paced ER support role
• Excellent communicator who brings both compassion and clinical sharpness

Why Join Hospitality Health ER
• Competitive pay based on experience + night shift differential
• 401(k) with company match
• Supportive, high-performing team environment
• Opportunity to make a real impact in patient outcomes and experience

Whether you're ready to relocate or looking for a rewarding role, this is your chance to be part of something special. Our team is hiring now, and we'd love to meet you.

Apply today and start your next chapter in Galveston!

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.