DSW Store Manager

Find Your Fit at DSW We have a personal relationship with our shoes! You might say we’re even shoe obsessed. Our shoes tell the world who we are, make us feel great and inspire us to be our authentic selves. When you embark on a career with DSW, you join a community whose core values ground us in the decisions we make. Our value of We Belong means that we include many voices at the table, with different perspectives adding to the dialog. We strive to support our associates in putting their best foot forward and helping our customers do the same. As we continue to grow, we’re excited for YOU to be a part of the evolution of DSW. Reports to : Market Leader Our Values We Love What We Do: Bring positive energy and enthusiasm. We Own What We Do: Give and receive feedback openly and embrace change as opportunities for growth. We Do What’s Right: Model high standards of honesty and integrity. We Belong: Value unique experiences and encourage different perspectives. Essential Duties and Responsibilities Be empowered to meet the customer where they are and personalize their experience: Responsible for elevating the in-store experience by modeling, supervising and coaching associate and support leaders on behaviors that achieve store goals and Key Performance Indicators (KPI). Responsible for the development and communication of store strategies that align to the company strategy. Foster a growth mindset, promote a culture of innovation, and cultivate a focus on generating solution-oriented ideas. Deliver financial plans to drive KPI performance on a weekly/monthly/quarterly basis. Identify shifts in business and make necessary adjustments. Foster an environment of recognition, reinforcing behaviors that meet the customer and business needs. Responsible for resolving customer and associate feedback with a sense of urgency. Be committed to the customer having a consistent positive experience: Strategically plan and direct the movement of merchandise responding to customer trends. Communicate to the Market Leader store specific merchandise inventory recommendations. Oversee the execution of sales floor standards, maintenance and operations. Create a cohesive talent strategy that meets the needs of the business. Lead by example and hold team accountable that all policy and procedures are followed. Bring the power of shoes to life by leveraging in-store and digital services: Oversee all inventory related activities including freight receipt, product placement, markdowns and mark out of stock (MOOS). Oversee all omni activities in store including Charge/Send and Buy Online Pick Up In Store (BOPIS). Utilize the Store Visit Assessment to identify opportunities. Create and implement an action plan to course correct in a timely manner. Be responsible to pause and put the customer first: Responsible for all associate timekeeping activities to ensure store labor deliverables are met. This includes scheduling, forecasting, labor add/reductions, payroll management, etc. Build a diverse team that meets the needs of the customer experience. Resolve associate and leadership relations matters, taking partners when appropriate. Lead the performance management process, including facilitating developmental conversations, providing consistent and constructive feedback, ensuring consistent accountability, and conducting comprehensive year-end reviews. Bring Fun And Energy To Everything You Do: Build strong networking relationships to effectively recruit top talent for all positions. Ensure all open positions are filled in a timely manner. Create and implement a development strategy that fosters a culture of advanced learning and career development. Facilitate store meetings as needed. Perform other duties as assigned by the Market Leader and/or Regional Director. Required Skills Excellent customer service by exhibiting professionalism, a positive mindset, and enthusiasm. Proven ability to develop collaborative working relationships. Proven ability to recruit, onboard, coach, develop, motivate, and drive results through others. Proven ability to prioritize business functions that drive financial results. Excellent verbal and written communication skills. Ability to lead with tempo and hold team accountable to meet time bound expectations. Proven ability to successfully lead an operationally sound business with little oversight. Must have availability to meet the needs of the business including nights, weekends, holidays, and shifts outside of traditional business hours. Proficient in the use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator). Must have the ability to spend up to 100% of working time standing or walking around the store. Lifting ability to lift up to a maximum of 50 pounds on an occasional to frequent basis. Stoop, kneel, crouch or crawl on a frequent basis. Experience Minimum of 4 years’ retail management experience. Minimum high school graduate (equivalent). Some college preferred. Pay Range $67000.00 - $84000.00 / hour Pay Transparency Company complies with Pay Transparency rules. #J-18808-Ljbffr Designer Brands