IT Support Associate

Virtual Vocations Inc

Providing remote deskside technical support, the full-time Junior Associate - Workplace Services will resolve hardware and software issues, respond to technical inquiries, and ensure excellent customer service for users across various platforms. Key responsibilities Resolve hardware/software issues and respond to technical questions for end-users Collaborate with peers and Resolver groups to ensure timely issue resolution and service continuity Attend and complete required training related to systems, privacy, identity management, and data security Required qualifications 2+ years of experience in IT Helpdesk or deskside support, with a preference for remote support experience Strong troubleshooting skills across Windows, macOS, mobile platforms, and common enterprise applications Familiarity with ticketing systems, remote assistance tools, and virtual support technologies Ability to follow established processes and maintain high levels of confidentiality U.S. work authorization required; must pass a background check Virtual Vocations Inc

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Vacancy posted 3 days ago

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