Service Technician Support II

The Service Technician Support, Level 2 is an Intermediate / Journey Level maintenance technician. This position performs a broad range of complex repairs with minimal supervision. Primary focus is on core maintenance, troubleshooting, and intermediate repairs.

KEY RESPONSIBILITIES

Diagnosing and repairing HVAC units, household appliances (fridges, stoves, dishwashers), and electrical systems Performing a range of plumbing repairs, such as repairing faucets, toilets, and drains Handling "make-ready" duties and inspecting vacant units for rent-readiness Providing technical direction to Level 1 staff Participating in on-call rotations for after-hours emergencies General grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc. Follow company safety procedures and appearance standards

REQUIRED SKILLS/QUALIFICATIONS

Previous experience (usually 1–3 years) with Intermediate knowledge of plumbing, electrical, and HVAC Strong quality and deadline orientation

PREFERRED QUALIFICATIONS

EPA certification Type I, II, or Universal CPO preferred in some portfolios High school diploma; trade school or some college Bilingual communication ability where useful for the properties

COMMUNICATION SKILLS

Ability to explain technical issues and next steps to residents in simple, clear language Interdepartmental communication with leasing teams to update them on apartment turnover and service request status Communicate directly with residents during emergency calls and appropriately respond to on-call scenarios independently.

TECHNOLOGY SKILLS

Use of work order software (e.g., SmartRent) to document service request status, review repair histories, and track inventory Proficiency with HVAC diagnostic tools, pressure gauges, and charging equipment Understanding and troubleshooting digital, programmable thermostats Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

PHYSICAL/WORK REQUIREMENTS

Frequent bending, lifting, walking, standing, and outdoor work Emergency/weekend support is required Ability to lift 50 lbs This job description is intended to describe the general nature and level of work performed by incumbents in this role. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Duties may be changed or assigned at any time based on business need. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the role. Employment is subject to all applicable company policies and laws, including Fair Housing, safety, and nondiscrimination requirements.

WHAT WE OFFER

Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability. Company paid Life Insurance (option to buy additional available) and Long-Term Disability. Access to Mental Health & Well-Being service. 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. *The employee must be at least 21 years of age and have worked for the Company for at least 60 days. Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year. 11 Paid Holidays per year. Following six (6) months of employment at the Company, you will be eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver to the child or two weeks of paid parental leave as the secondary caregiver to the child. Following two years of employment at the Company, you will be eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver of the child. Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses will be reimbursed upon submission of approved documentation. Repayment obligations may apply if employment terminates prior to 24 months. We evaluate all candidates based on merit, without any discrimination based on race, color, religion, sex, age, disability, sexual orientation, national origin, or any other category protected by law. As an equal opportunity employer, we are devoted to creating an inclusive hiring process. #J-18808-Ljbffr Misty Ridge