Assistant Community Manager

Job Description

Job Description

The purpose of the Assistant Property Manager (APM) position is to assist with the day‐to‐day

functions of the property management department and the functions of the Property Manager

to which he/she is assigned. The focus of job is to support the Property Manager in all aspects

of management pertaining to the client’s property. The APM is the liaison between the tenants

and the Property Manager for maintenance and tenant issues.

Requirements

Some of the Essential Functions and Responsibilities include but are not limited to the following:

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.

1. Maintains a thorough working knowledge of and adheres to organization/project policies, procedures and regulations.
2. Hires, trains, motivate, supervise, and terminate all on-site staff to achieve operational goals assigned properly. This includes new employee indoctrination, annual performance reviews, review and approval of time-sheets, instructing and advising on-site staff of employee procedures and guidelines.
3. Conducts on-going training with office staff; e.g., leasing paperwork, workplace safety, and any other type of training that may be needed on a daily basis.
4. Responsible for office opening on schedule, condition of office and model apartments,
5. Maintains records on all aspects of management activity on a daily, weekly and monthly basis. Submits required reports on a weekly and monthly basis.
6. Maintains positive customer service attitude.
7. Interviews new prospective tenants and gives tours of property.
8. Processes applications, conducts credit checks and calls references.
9. Makes periodic inspections with residents of move-in/move-out.
10. Initiates and implements policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
11. Physically walks and inspects property on a regular basis.
12. Updates board indicating vacancy status on a daily basis. Coordinates with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
13. Distributes and collects leases and ensures that all required legal documents are signed.
14. Monitors and schedules all maintenance activities.
15. Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
16. Creates and distributes marketing materials for the property management company.
17. Keeps immediate supervisor well-informed of activities, results of efforts, problems identified, potential problems, etc.; recommends corrective actions to immediate supervisor.

Required Knowledge, Skills and Abilities
• Demonstrates strong organizational skills.
• Possesses knowledge of the real estate industry, including market trends, prices, and state and federal housing regulations.
• Proficient in basic computer programs including Microsoft Word and Excel.
• Demonstrates familiarity with financial management software used to balance budget and track payments.
• Must be detail oriented with ability to manage time efficiently.
• Exhibits solid communication skills, with an ability to calmly resolve disputes or complaints.
• Works well with a team.
• Interacts and engages in a friendly manner with potential and current tenants.
• Demonstrates ability to think creatively in order to develop new marketing and recruiting techniques.

Education and Experience
• Associate’s or Bachelor’s Degree in Business or Management preferred.
• Real estate, property management, or customer service experience required.
• Expected to complete necessary certifications.