RN - Case manager

Director Case Management

Medical City North Hills

Full-Time Days No Weekends

Shift Details: 7-10 hours/Wkdays Only

Job Summary and Qualifications

Responsibilities:

• Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.
• Allocates resources to effectively staff department and meet productivity and quality goals.
• Responsible for oversight of CM core functions and practice.
• Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.
• Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.
• Assesses and improves the departments performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.
• Ensuring compliance with policies and SOP.
• Establish working relationships with key stakeholders to include CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.
• Performs other duties as assigned.
• Practices and adheres to the Code of Conduct and Mission and Value Statement.

What qualifications you will need:

• Bachelor's degree, required
• Master's degree in Nursing, Health Administration, or Business Administration, preferred
• Either Registered Nurse (RN) licensure, Licensed Clinical Social Worker (LCSW) or Licensed Master Social Worker (LMSW), required
• 3+ years experience in overall acute care Hospital Case Management, required
• 2+ years experience in case management leadership, required

FTES: 10 & 7 PRN

The Director is only over CM, and works closely with the SLT, CMO and Medical Director

Volume: 32,985 patients treated

Level III Trauma

164 licensed beds but that is not including an internal rehab to be completed this year.

Director may have some on-call rotations or late nights/long days

What are the qualities that you like and dislike in candidates that you have seen so far?


Qualities needed that I have not seen are assertive, collaborative proven leadership experience in an acute care setting. Understands operational and clinical expectations to drive performance and patient outcomes. Quick learner who can rapidly adapt to organizational priorities, regulatory. Requirements and workflow expectations. Demonstrate sound judgement and make decisions with minimal oversight while staying in alignment with division and facility goals. A leader who sets expectations, reinforcing appropriate discharge planning, has a strong focus on team engagement is essential for this team. Able to motivate foster a cohesive and supportive case management culture. And most important for this team is to promote an environment grounded in diversity, equity and fairness


Dislikes we have had is no acute care experience, limited understanding of the clinical expectations to drive metrics.


Tone too controlling no team approach with other disciplines within hospitals.


Limited understanding of how to resolve and support team in complex cases prefers to leave to staff to figure out.


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