Field Service Technician

Job Description

Job Description

As a member of the Field Services team, this role provides 24/7 predictive and corrective maintenance support. The ideal candidate will have experience working with fiber-optic cabling and equipment and be proficient in using diagnostic tools. This role requires an ability to diagnose and resolve equipment failures, read and understand schematics, and configure and troubleshoot tolling systems under moderate supervision.

This role is also responsible for performing regularly scheduled preventive maintenance which includes inspections, repairs, adjustments, tuning and replacement of parts and components comprising the Electronic Toll Collection System as well as performing unscheduled maintenance in response to automated alerts and notifications from the Electronic Toll Collection System. Superior writing and communication skills are required, as unscheduled maintenance is classified, tracked, and reported.

The Field Services Technician I needs to have a technical background, with the ability to diagnose and resolve technical issues, keep track of maintenance team resources, and ensure systems remain fully operational. This role requires a proactive individual who can make critical decisions with the ability to work well in a team environment.

This position typically works under general supervision and direction. Incumbents of this position regularly exercise discretionary and substantial decision-making authority.

GENERAL REQUIREMENTS

• Able to work shifts based around 24x7x365 support
• Support Neology Maintenance on-call 800 number when required
• Act as Point of Contact for off-hours and weekend support
• Have a valid Driver’s License
• Provide written detail reports
• Communicate, understand and take direction from Immediate supervisors
• Working at heights while operating ariel bucket truck
• Have general electrical/electronic/mechanical knowledge and working understanding
• Some domestic travel may be required

SKILL REQUIREMENTS – ABLE TO USE:

• Microsoft Windows laptop and desktop computers
• Microsoft Office (Excel, Work, Outlook)
• Common hand-tools (screwdrivers, socket kits, cutters, etc.)
• Electrical power tools (electric drills, saws, etc.)
• Common test/diagnostic equipment (e.g. multimeters)
• RF meters, loop meters, megaohm meters (aka Megger)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Remove, reinstall, and configure tolling components and equipment
• Comprehend and utilize maintenance documents
• Utilize advanced diagnostic equipment
• Understand and diagnose network related issues
• Receive, interpret, and respond to Nagios Alerts
• Monitor system performance both on-site and remotely
• Make critical decisions to ensure systems remain fully operational
• Review and test firmware updates as needed to fix repetitive issues
• Have/obtain/maintain certifications & licenses as need is identified (e.g. electrical, mechanical, electronics, network, software)
• Work a rotating on-call schedule to ensure after-hours support
• Other duties as assigned

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education in a technical field or equivalent formal vocational training
• Or military training in an electrical, mechanical, or information technology related discipline in lieu of education or training
• 1+ years’ experience operating and maintaining electronic toll collection systems that support express lanes or a combination of education, training and job-related experience is desired
• Knowledge of ticket handling and other CMMS
• Attention to detail and accuracy are required
• Maintenance experience with PC/Server service, RFID system service and/or Security and Surveillance System service is desired

PHYSICAL DEMANDS: To successfully perform the essential functions of the job, Employee must possess the ability to work in a standard office or conference room setting and use standard office equipment, including a computer. Employee must also possess the ability to work at roadside locations when overseeing or performing hands-on maintenance tasks, including the ability to use maintenance vehicles such as bucket trucks.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: A mixture of on-site maintenance work and working out of a local maintenance facility. If work is performed in the office, it is in an air-conditioned building. Potential for high noise level due to proximity to high-speed traffic and equipment rooms. Safety protocols and equipment will be provided as needed to mitigate these types of risks.

• Required to work outdoors in all weather conditions
• Successfully pass a Motor Vehicle Record and background checks, as required
• Work at heights up to 40 ft utilizing bucket trucks, ladders, or other means
• OSHA Certifications may be required

COMPENSATION

This position is classified as Salaried Non-Exempt.  We offer a base pay of $53,000 - $58,000, plus overtime, incentive compensation and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, and competencies. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, and PTO. 

SPONSORSHIP

This is a full-time, permanent position.  US Citizens and those who are authorized to work independently in the United States are encouraged to apply.  This includes GC-EAD, H4-EAD, and L1-EAD.  We are unable to sponsor at this time.  No OPT-EAD, H-1B, or TN candidates please.

ABOUT NEOLOGY

Neology, Inc. is a global technology company headquartered in Carlsbad, California, with manufacturing and operations facilities in North America, Latin America, Europe, and Asia Pacific. We’re partnering with our customers to [re]imagine mobility by combining Artificial Intelligence with state-of-the-art tolling, automated vehicle identification and classification, data processing, and digital payment systems – all delivered with superior service. It’s our mission to help communities around the world enhance mobility, increase sustainability, improve safety, and generate increased revenue.