Server - Sports Bar and Restaurant - Part-Time

Introduction

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—mayvaryby position.Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Responsible for fostering a fun environment.
• Responsible for being a gracious host to all guests and co-workers.
• Responsible for promoting a positive influence in the community and participating in company-sponsored events.
• Provides fast, friendly, professional, and responsive customer service to restaurant guests and restaurant staff.
• Engages in friendly conversations with guest whenever possible.
• Provides personalized service and uses guest’s name during all interactions. Greets each guest entering restaurant.
• Takes food and drink orders, communicates with bartender, assists in the preparation of drinks, and presents drinks to guests.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Keeps designated working area clean and organized, and assists in maintaining cleanliness of dining room, including host stand area, as necessary or required, in accordance with established health and safety standards.
• Completes any reasonably requested job duty or any reasonable request made by manager or management personnel.
• Recognizes players and relays that information to the host/hostess and/or other restaurant team members to ensure they receive the appropriate service.
• Knows and promotes current property events and promotions.
• Thanks customers, invites them back, wishes them luck.

Requirements

• Must have an outgoing, energetic, and enthusiastic attitude.
• Must enjoy hosting others.
• Must be comfortable initiating conversations and creating a fun environment with our guests.
• High School Diploma or equivalent.
• One to three months of related experience and/or training.
• Read, write legibly, understand and speak English.
• Excellent customer service/communication skills.
• Count money and change correctly.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Must meet professional appearance standards as prescribed by company policy.
• Must be able to respond to visual and oral cues.
• Able to work in constricting areas.
• Able to tolerate noise and bright lights.
• Able to work at a fast pace in an often crowded/noisy environment.
• Physically mobile with reasonable accommodations including ability to push, pull, carry, and lift up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas such as confined spaces.