ServiceNow System Administrator

ServiceNow Systems AdministratorHomecare Homebase is seeking an experienced ServiceNow Administrator to own the day-to-day administration, health, stability, and governance of the ServiceNow platform in a mission critical healthcare environment.This role is responsible for ensuring the platform operates securely, reliably, and efficiently while enabling modern AI powered capabilities such as Now Assist in a governed and compliant manner. The Administrator partners closely with Platform Architects, Platform Support, and business stakeholders to support operational excellence and continuous improvement.ResponsibilitiesAdminister and maintain ServiceNow environments (DEV, TEST, PROD)Ensure platform availability, performance, scalability, and securityPerform upgrades, patching, cloning, and release supportMonitor platform health, logs, and diagnosticsSupport MID Servers and operational integrationsExecute changes in alignment with governance and change standardsAI & Modern Platform CapabilitiesAdminister ServiceNow Now Assist features across supported modulesConfigure AI entitlements, role-based access, and usage controlsValidate AI generated outputs for accuracy, quality, and complianceSupport AI assisted case summarization, response generation, and knowledge creationSupport AI Control Tower for visibility into AI usage and adoptionEnforce responsible AI governance, including data privacy and human review controlsConfiguration & AutomationConfigure forms, fields, workflows, Flow Designer flows, UI policies, and notificationsMaintain Service Catalog and request workflowsAdminister user roles, groups, ACLs, and security policiesSupport automation and intelligent routing while ensuring platform stabilityITSM & Operations SupportAdminister core ITSM processes: Incident, Problem, Change, Request, KnowledgeSupport CMDB, Asset Management, IT Operations Management, Strategic Portfolio Management, and Customer Service ManagementMaintain CMDB accuracy, CI relationships, and CSDM alignmentSupport & CollaborationServe as escalation point for platform and AI related issuesPartner with Platform Architects and stakeholders on requirements and solution validationSupport audits, compliance activities, and platform documentationContribute to continuous improvement and platform optimization initiativesPartner with developers, architects, product owners, and business stakeholders to translate requirements into platform solutionsSupport release testing, deployment activities, and post-release validationParticipate in incident, problem, and root-cause analysis related to platform issuesYour Qualifications4-8+ years of ServiceNow administration experience in enterprise environmentsStrong hands-on experience with ServiceNow system administration and configurationSolid understanding of ITSM and ITIL best practicesExperience supporting production, regulated, or mission critical systemsWorking knowledge of CMDB, CSDM, and data governanceBasic scripting knowledge for admin level support (Business Rules, Client Scripts)Experience or exposure to Now Assist or AI enabled ServiceNow featuresStrong written and verbal communication skillsPreferred QualificationsServiceNow Certified System Administrator (CSA)ITIL certificationExperience with AI governance, automation, or AI enabled platformsHealthcare, SaaS, or regulated industry experienceExperience working alongside ServiceNow Platform Architects or Centers of ExcellenceAbout UsFounded in 1999, Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of home care, hospice and personal care agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.Our success is fueled by our talented teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by CARES values: Care, Act, Respect, Excel, and Smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring team members who want to make a difference.What You Can Expect from UsAt Homecare Homebase, we don't just help our clients succeed; we help our employees succeed. Competitive pay, robust benefits, and professional development opportunities are a few of the many reasons that Homecare Homebase is a great place to build your career.Our Team Members Also EnjoyMeaningful work. Our employees often tell us that their work gives them a sense of purpose because it makes a difference in the lives of clinicians and homecare staff, as well as the patients they serve.Leaders who care. President Luke Rutledge has continued the mission to create a culture that cares – one that appreciates and takes good care of its people. As a result, being an employee of HCHB feels like being a member of a big family.Flexibility. We value work-life balance because we know that happy employees create happy clients. That's why Homecare Homebase offers both full and part-time career opportunities to fit life's unique demands.A company that gives back. Every year, Homecare Homebase proudly supports numerous charitable fundraising initiatives that align with our mission of empowering exceptional care and helping others in need.This position does not provide sponsorship. All applicants should have the right to work in the US without immigration sponsorship.Job InfoJob Identification 2027352Job Category TechnologyPosting Date 08/27/2026, 01:38 PMJob Schedule Full timeLocations 4849 Greenville Avenue, Dallas, TX, 75206, US (Hybrid)