Lexus Service Greeter

Service Greeter, Lexus Dealership

The Service Valet plays a key role in delivering the exceptional guest experience expected at a Lexus dealership. This position is responsible for greeting guests, safely moving vehicles, supporting service advisors and technicians, and maintaining an organized and professional service environment. The ideal candidate is customer-focused, reliable, and committed to Lexus-level hospitality.

Key Responsibilities

Guest Experience & Hospitality

• Warmly greet all service guests upon arrival and assist with vehicle check-in.
• Provide guests with clear directions to the waiting area, restrooms, and amenities.
• Offer concierge-style support, including opening doors, assisting with personal items, and answering general questions.
• Communicate in a professional, courteous manner consistent with Lexus customer service standards.

Vehicle Handling

• Safely drive, park, and retrieve customer vehicles throughout the service process.
• Perform vehicle walk-arounds to identify existing exterior damage and record findings.
• Maintain a clean and orderly flow of vehicles in the service drive and parking areas.
• Assist with vehicle deliveries or shuttle driving when needed.

Service Department Support

• Keep the service drive clean, organized, and presentable at all times.
• Assist service advisors, managers, and technicians with operational needs (vehicle staging, moving cars to bays, etc.).
• Check fluid levels, tire pressure, or fuel as directed (no mechanical diagnosis required).
• Manage loaner vehicle check-in/out processes if assigned.

Operational Duties

• Follow all dealership safety guidelines for driving and vehicle handling.
• Use dealership communication tools (tablets, handhelds, etc.) to update vehicle status.
• Report any vehicle issues, unsafe conditions, or customer concerns promptly.
• Support end-of-day closing procedures, including securing vehicles and organizing keys.

Qualifications

Required

• Valid driver's license with a clean driving record.
• Ability to drive both automatic and manual transmissions (or willingness to learn, depending on dealership requirement).
• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to stand, walk, and move vehicles for extended periods.

Preferred

• Previous experience in automotive service, hospitality, or customer-facing roles.
• Familiarity with luxury-brand customer service expectations.
• Ability to multitask in a fast-paced environment.

Work Environment

• Primarily outdoors in the service drive and parking areas.
• Fast-paced, guest-focused environment.
• Occasional exposure to weather conditions, vehicle exhaust, and dealership equipment.

Benefits

• Competitive hourly pay.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Employee vehicle purchase/service discounts.
• Growth opportunities within the dealership.

Pohanka Automotive Group