ASR II - Orthopedic Surgery

POSITION SUMMARY The incumbent is responsible for coordinating all functions and activities related to patient access including front end customer service, patient registration, insurance/coverage verification, appointment scheduling, charge entry, billing and managed care, and various administrative duties in support of the department (such as coordination of physician credentialing, handling phones & mail, filling out forms, filing, photocopying, faxing, preparing letters, reports, etc.). Position: ASR II. Department: Orthopedic Surgery. Schedule: Full Time. ESSENTIAL RESPONSIBILITIES / DUTIES Focus on one or more of the following areas and provide support as needed to optimize daily flow: charge entry, batch controls, billing (TES) edits, hold bill edits, charge reconciliations, billing and managed care functions (including responding to billing inquiries, corresponding with insurance carriers, investigating discrepancies, etc.). Provide general administrative support to include word processing, spreadsheets, presentation software to create and edit department documents and/or presentations. Provide physician and departmental support such as managing physician & manager calendars, scheduling physician & manager administrative appointments, answering departmental calls, credentialing documents, etc. Perform a wide variety of administrative duties to ensure proper functioning of assigned department including reception & customer service, creating or verifying Master Patient Index (MPI) registration demographics, visit management, appointment scheduling (including consults, tests, in-office procedures, follow-up visits and cross-booking interpreters, social services, radiology, etc.), insurance/coverage verification, co-payment collection, front-end review and correcting registration & insurance edits, pre-authorization, referral coordination and referral reconciliation, referral work lists. Adhere to all of BMC’s RESPECT behavioral standards. JOB REQUIREMENTS Education: HS/GED plus 3+ years relevant experience. Bachelors degree or Associates plus 1 year relevant experience. Experience with medical billing or similar setting preferred. Knowledge & Skills: Excellent English communication skills (oral and written) and interpersonal skills. Demonstrated customer service skills, with appropriate judgment, independent thinking, and creativity when resolving customer issues. Must maintain strict confidentiality of all personal/health sensitive information. Ability to effectively handle challenging situations and balance multiple priorities. Strong computer skills and knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint) and web/internet. Experience with standard hospital registration & billing systems or the ability to learn such systems. COMPENSATION RANGE $22.36–$27.26 per hour. Compensation is based on education, experience, and certifications. Additional benefits include medical, dental, vision, pharmacy, contract increases, Flexible Spending Accounts, 403(b) savings matches, earned time cash out, paid time off, career advancement opportunities, and resources to support employee and family wellbeing. EQUAL OPPORTUNITY EMPLOYER / DISABLED / VETERANS Boston Medical Center is an equal employment/affirmative action employer. We ensure equal employment opportunities for all, without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity and/or expression or any other non-job-related characteristic. If you need accommodation for any part of the application process because of a medical condition or disability, please contact Talent Acquisition. #J-18808-Ljbffr Boston Medical Center