Patient Services Coordinator

Job Description

Job Description

The Center for Children with Special Needs (CCSN) is looking to hire a full-time Patient Services Coordinator to join our Administrative team in providing receptionist and telephone support. The position will be located in CCSN's Glastonbury, CT office and be a full-time role, working M-F 10:00am - 6:30pm with rotating Saturday on-call of 7:30am - 2:30pm. Any changes to your specific shift would be reviewed in consultation with the hiring manager.

This position would be a key member of CCSN's administrative team and assist in all receptionist functions at the Center.

Key Responsibilities

• Support patient scheduling
• Operating in highly-collaborative environment, partnering with clinical and administrative colleagues
• Provide primary phone coverage to assist with patient arrivals and pick-up
• Collaborate with other administrative team members on coordination across tasks
• Maintain sensitive patient materials in compliance with legal standards (including HIPAA compliance)
• Maintaining call logs of communications with patients and clinicians
• Assist Administrative Team Lead with special projects / other tasks as assigned

Job Qualifications

• Experience working in a high-call volume medical receptionist setting
• Courteous and professional on the phone with incoming calls
• Proficiency with VoIP-based phone systems that includes answer, transferring, and routing calls to appropriate parties
• Ability to multitask and operate in a fast-paced environment

Desired Experience:

• Experience working with ABA practices strongly desired
• Experience with EMR (CCSN uses CentralReach) strongly preferred, although training will be provided
• Prior experience working as a medical receptionist desired

Physical Requirements:

• Prolonged periods of sitting at a desk.
• Must be able to lift up to 40 pounds at times.
• Must be able to work at computer for extended periods of time

• Competitive compensation, commensurate with experience
• Full benefit eligibility, including health insurance, vision, and dental
• Paid time off for both sick and personal time
• Growth & Professional development opportunities
• Participation in 401(k) Plan with company contribution

The Center for Children with Special Needs (CCSN) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CCSN complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.