Associate Director of Enterprise Systems

Job Description

Job Description

Description:

Benjamin Franklin Cummings Institute of Technology

Department: Finance & Administration

Reports To: Vice President for Finance and Administration/Chief Financial Officer (CFO) 

  Who We Are: 

Are you ready to work at a dynamic institution that believes in higher education with lower obstacles? Benjamin Franklin Cummings Institute of Technology (now known as Franklin Cummings Tech) is a nationally accredited non-profit, technical college serving Eastern Massachusetts and beyond. The college was seeded in 1791 with funds from the estate of Benjamin Franklin given to the City of Boston to proliferate access to education and level the playing field for aspiring talent with meager financial means. 

Today, Franklin Cummings Tech continues to build on that legacy by offering post-secondary education in high-demand technical and skilled trade fields that lead to excellent careers. Our majors intentionally focus on select industries connected to sustainability and the clean energy transition including electric vehicle technology, smart manufacturing, practical electricity, power engineering, heat pumps/HVAC, biotechnology, automation, construction management, and more. 

With a mission to deliver transformative technical and trade education that leads to economic advancement, we offer a unique mix of certificate and degree-granting programs that appeal to enterprising students and respond to employer’s demand for a well-prepared workforce. Intentional partnerships with the industries we serve coupled with high graduation and job placement rates, recently attracted the largest philanthropic gift in the history of the college from the Cummings Foundation. 

Last year, Franklin Cummings Tech educated more than 1,000 learners across three student types: 1) certificate and degree seekers, 2) continuing education clients, and 3) high schoolers pursuing early college. As further evidence that our mission holds resonance, this year the college tracked a 25% year-over-year jump in fall new student enrollment and applications soared.

We seek team members who are optimistic, entrepreneurial, data-informed, and excited about the prospect of continuing to strategically increase student success outcomes and total enrollment from 1,000 learners today to at least 1,500 learners by 2030. Join us in this mission-driven work!

Position Summary

The Associate Director of Enterprise Systems is a strategic and hands-on leader responsible for the management, optimization, and evolution of Franklin Cummings Tech’s enterprise technology systems—primarily Jenzabar (ERP/SIS), Salesforce (CRM), and supporting platforms. This role serves as the central owner of the institution’s core administrative technology stack, ensuring these systems effectively support student success, enrollment management, financial operations, and institutional reporting.

Working in close partnership with the Vice President for Finance and Administration, academic leadership, department heads, and external technology partners, the Associate Director of Enterprise Systems will set the strategic direction for how institutional systems are configured, integrated, and leveraged to meet the college’s operational and strategic needs. This individual will manage vendor relationships, lead system improvement projects, and build internal capacity for data-driven decision-making across the institution.

Essential Functions and Responsibilities

Jenzabar ERP/SIS Management & Optimization

• Serve as the primary institutional owner and product manager for the Jenzabar platform, including Student (SIS), Finance, Financial Aid, and Advancement modules.
• Lead the configuration, customization, and optimization of Jenzabar workflows to support Admissions, Registrar, Business Office, Financial Aid, and Human Resources operations.
• Manage Jenzabar system upgrades, patches, and module implementations in coordination with the vendor and internal stakeholders.
• Develop and maintain integrations between Jenzabar and third-party systems (e.g., Canvas LMS, payment processors, reporting tools).
• Ensure data integrity, security, and compliance with FERPA and other regulatory requirements across all Jenzabar modules.

Salesforce CRM & Enrollment Technology

• Oversee the administration and optimization of Salesforce to support enrollment management, student recruitment, and constituent engagement.
• Partner with Admissions and Advancement teams to design and refine CRM workflows, automations, and reporting dashboards.
• Manage Salesforce integrations with Jenzabar and other campus systems to ensure seamless data flow across the student lifecycle.

Data Strategy & Institutional Reporting

• Collaborate with the CFO and institutional leadership to establish a clear vision for how data is leveraged to drive performance, accountability, and strategic planning.
• Design and deliver dashboards and reports using Jenzabar reporting tools, Salesforce, and business intelligence platforms to support decision-making at all levels.
• Support compliance reporting requirements including IPEDS, state reporting, Title IV/financial aid, and accreditation data needs.
• Champion data literacy and a culture of continuous improvement across the organization.

Technology Strategy & Systems Oversight

• Develop and execute a multi-year technology roadmap for institutional systems in alignment with the college’s strategic plan.
• Evaluate and recommend new technologies, modules, and integrations that enhance operational efficiency and the student experience.
• Oversee IT infrastructure and daily operations in partnership with IT support staff and external managed service providers.
• Guide the selection, implementation, and user adoption of new technologies across the institution.

Vendor & Partner Management

• Serve as the primary liaison to Jenzabar, Salesforce consultants, and other technology vendors and managed service providers.
• Negotiate contracts, manage service level agreements, and ensure vendor accountability and alignment with institutional goals.
• Coordinate with Insource Services and other consulting partners on technology-related initiatives.

Team Leadership & Capacity Building

• Supervise and develop IT support staff and student workers as applicable.
• Provide training and documentation to empower end-users across departments to effectively use institutional systems.
• Lead change management efforts to align stakeholders around new system implementations and process improvements.
• Manage team planning, project timelines, and technology budgeting processes.

Supervisory Responsibilities

This position directly supervises the IT Support Specialist and the Data Analyst who manages the institutional research function of the college. 

Qualifications Required

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• 5–10 years of professional experience managing ERP systems in a higher education environment, with strong preference for Jenzabar (EX, CX, J1, or Jenzabar One) experience.
• Demonstrated experience with Student Information Systems, including admissions, registration, financial aid, and student records workflows.
• Working knowledge of Salesforce administration and CRM management in an educational or nonprofit setting.
• Strong understanding of data governance, FERPA compliance, and institutional reporting requirements (IPEDS, Title IV).
• Prior experience successfully managing a team of high performers. 
• Proven ability to manage vendor relationships and technology projects.
• Excellent communication skills with the ability to translate technical concepts for non-technical audiences.
• Strong project management skills and the ability to lead cross-functional initiatives.

Preferred

• Master’s degree in a related field.
• Salesforce Administrator certification.
• Experience at a small private college (under 1,500 students) or technical/trade institution.
• Familiarity with Canvas LMS and its integration with Jenzabar.
• Experience with modern data engineering practices, business intelligence tools (e.g., Power BI, Tableau), and SQL.
• Background in IT governance, cybersecurity, and compliance frameworks.
• Experience supporting Title III or other federal grant-funded technology initiatives.

  Physical Requirements

• Ability to sit, stand, and walk for extended periods while performing administrative duties associated with maintaining a college IT function. 
• Ability to move throughout campus and event spaces to support IT infrastructure. 
• Ability to occasionally lift and transport IT equipment and supplies up to 25 pounds. 
• This position operates primarily in a professional office environment. The College is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state law.
• This role requires frequent engagement across campus facilities, including offices, classrooms, meeting spaces, and event locations, to support the IT functions of the college. 

This position operates primarily in a professional office environment. The College is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state law.

Work Environment & Schedule

The role requires on-campus presence to collaborate with campus departments. Occasional evening or weekend availability may be required during system upgrades, go-live events, or critical reporting periods.

Employee Expectations

All employees are expected to support the college’s student-centered mission, contribute to institutional growth and innovation, and collaborate across departments to improve student recruitment, retention, graduation, and career placement outcomes. Our college is an in-person institution. Campus presence is the default expectation for all employees. In-person presence remains the expectation and the standard for all staff. Flex arrangements are a discretionary privilege, not a right, and may be modified or discontinued if it is determined that flex arrangements are diminishing service quality, team cohesion, or responsiveness to students, external partners, and colleagues. The student experience and fidelity of institutional operations take priority over individual schedule preferences. 

The salary range for this position is $85,000 - $110,000.

Please note: Franklin Cummings Tech is not able to provide visa sponsorship for this position now or in the future. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship to be considered for this position at Franklin Cummings Tech.

Franklin Cummings Tech is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

Disclaimer

This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Responsibilities may change based on organizational needs.