Director of Clinical Operations, ACCESS PROGRAM (part time)

About Withings Medical Group Withings is a global leader in connected health devices — from smart blood pressure monitors and scales to sleep and activity trackers. Withings Medical Group extends this mission into clinical care. The ACCESS program integrates device-generated data, AI-driven insights, and a dedicated virtual care team to manage cardiometabolic conditions — hypertension, dyslipidemia, CKD, obesity, and diabetes — meeting patients where they are, in their homes, across up to 50 states. The role in one sentence You will own the operational engine of ACCESS — ensuring that a multi-state virtual clinic runs safely, efficiently, and at scale, so our clinical team can focus entirely on patient outcomes. This is a part time position with the potential to convert to full time as the ACCESS Program scales. What You'll Do Program operations & strategy Own the day-to-day operational execution of the ACCESS program — scheduling, compliance, billing, and vendor management — across up to 50 states Partner with the Medical Director to operationalize new clinical programs, care pathways, and evidence-based interventions, translating clinical vision into repeatable workflows Develop growth projections, efficiency metrics, and operational KPIs that track both the financial health and clinical effectiveness of the program Manage operational budgeting, resource reporting, and cost management in partnership with Finance Clinician operations & team development Own the operational lifecycle of clinician hiring: contract establishment, onboarding, capacity planning, compliance training, and performance reviews Hold dotted-line operational management of the Nurse Practitioner and Pharmacist — managing schedules, operational KPIs, and administrative workflows in close partnership with the Medical Director, who retains clinical governance Directly manage the Care Coordinator, providing clear direction, development, and accountability Billing, revenue cycle & outcomes Own the submission of ACCESS G-codes and manage all insurance denials and appeals end-to-end Monitor the Performance Withhold dashboard to ensure the team consistently hits the ≥70% threshold required to unlock year‑end bonuses Track program financial performance and flag risks to operational margins early Multi-state compliance & vendor relations Maintain full operational compliance across all states of operation — multi-state licensures, credentialing, CME tracking, and Collaborative Practice Agreements (CPAs) for NP and Pharmacist roles Coordinate closely with the Regulatory team to file and maintain CPAs in every active state Own and optimize external service agreements with lab, billing, credentialing, and technology vendors Patient safety & quality assurance Operationalize patient safety processes and incident reporting mechanisms, working hand-in-hand with Clinical Leadership Own the delivery and tracking of mandatory patient safety training across the care team Requirements What you'll bring 7+ years of healthcare operations experience, including leadership of a multi-site or multi-state practice; telehealth experience strongly preferred Proven track record scaling a virtual or distributed care model — you've built the infrastructure before, not just managed it Deep fluency in multi-state compliance, credentialing, and telehealth-specific licensing requirements Direct experience with billing, revenue cycle management, denials, and value-based or risk-based financial models; G-code experience is a strong plus Exceptional ability to distill complex operational and clinical concepts into clear frameworks, repeatable protocols, and trackable KPIs Proven matrix management skills — you know how to lead through influence and hold accountability across clinical and operational reporting lines Comfortable operating independently in an early-stage environment with limited infrastructure — this role requires someone who can build, not just manage Bonus Points for: MHA, MBA in Healthcare, or equivalent advanced degree Experience with CMS chronic disease management programs or value-based care models Familiarity with cardiometabolic care pathways (hypertension, diabetes, CKD, dyslipidemia, obesity) Experience in an early-stage or high-growth health tech environment Benefits Part-time 1099 contract to start, estimated at 20 hours per week, with a competitive hourly or project-based rate A structured path to full-time conversion as ACCESS scales toward 1,000+ patients — this is a ground-floor opportunity, not a permanent contractor role Open to candidates anywhere in the US — this role is fully remote. We have a preference for candidates based in or near Boston, as occasional in-office collaboration at our Boston headquarters is a plus, though not required Direct access to senior leadership and real ownership over how ACCESS is built — your decisions will shape the program from day one Upon conversion to full-time: full Withings benefits package including health coverage, 401(k) match, wellness reimbursements, and access to Withings products #J-18808-Ljbffr