Data Analyst-I

Job Description: - Sets up new customers, establishing the customer role in the system. - Contacts customers to request additional information and to verify customer data. - Troubleshoots and resolves issues relative to customer setup using established guidelines. - Works with supervisor to develop solutions when problem is more complex of affects multiple processes across the department. - Completes requests within established timeframes and keeps requestor notified of status. - Ensures data accuracy, validity, and completeness in results. - Creates and updates core master data procedures as directed. - Begins to demonstrate understanding of processing customer requests to downstream processes/systems. - Participates on projects as required and assigned by management. Identifies technical issues encountered in the production environment to the IT department and escalates for resolution. ALL Role expectations: Part time, 30 hours / week with ability for overtime 1-2 week sprints, comfortable context switching, learning new things quickly and being quick to adapt Monitoring 5-10 orders at a time, working on side projects simultaneously Strong communication of what you're working on (remote transparency) 1-2 weekends / month Skills Customer service: responsive communication, follow-up, and issue resolution Data validation, accuracy checks, and issue troubleshooting Order monitoring and managing multiple requests simultaneously Clear communication with customers and internal teams Escalating technical/system issues to IT / engineering teams SOP updates, process improvement, and fast-paced remote work Must be comfortable in Excel / Google Sheets Experience 2.5+ years of data entry and back office operations Preference for experience in logistics, customer support, IT