CASE MANAGEMENT ASSISTANT

Overview Performs all activities related to support of the Case Management Department. Responsible for performing clerical, communications, and follow‑up activities for and with staff, individuals/families served, and providers as assigned in a confidential and timely manner. Responsibilities Provide clerical & administrative support, including mailing, faxing, and scanning items as needed for the agency. Research resources and complete referral forms. Facilitate communication with individuals/families served via phone and in person. Assist with Medicaid applications and prepare electronic forms as needed. Process required documents according to program guidelines. Develop and maintain accurate knowledge of program requirements, HIPAA and agency confidentiality policies, and relevant tools, software, and hardware platforms. Serve as part of front‑desk rotation, greeting visitors and routing them to appropriate staff during normal business hours. Demonstrate competency by meeting or exceeding department work performance requirements. Communicate with supervisor daily to report concerns, incidents, or issues. Serve as an example of agency standards of excellence, exemplifying vision and goals. Complete and attest to the accuracy of payroll records and submit for review per agency schedule. Maintain professionalism in relationships with customers, co‑workers, and supervisors. Education & Experience Required: Associate’s degree from a two‑year college or technical school and two years of experience and/or additional education in human services or a related field; or a high‑school diploma or GED plus four years of related experience and/or training in healthcare and/or customer service with advanced technology tools. Preferred: Experience working with older adults, in healthcare, or in a Medicaid/Medicare setting; familiarity with state agencies and Medicaid approval processes; demonstrated background in administrative support. Eligibility & Requirements Possess a valid driver’s license and current automobile insurance, as specified by the agency. Provide an annual negative TB certificate or documentation of exemption. Comply with vaccination requirements (e.g., flu) if duties require service in hospitals or long‑term care facilities. Work Hours This is a full‑time non‑exempt position. Agency business hours are Monday through Friday, 8:00 am–4:30 pm. Travel Travel throughout the agency’s service area during business hours. Physical Demands The individual must be able to communicate effectively, sit or stand for extended periods, and transport and use a laptop and client files. Work Environment Operates in a professional office environment with standard office equipment and also visits client residences. #J-18808-Ljbffr