Customer Service Rep - Plumber Dispatcher

Customer Service Rep - Plumber Dispatcher

Panther Brands in Austell, GA is looking for a full-time Customer Service Rep - Plumber Dispatcher to join our company! Do you enjoy solving problems for others? Have you been looking for a new and interesting position? Would you like to work with a trusted business that takes excellent care of its employees? If so, please read on about this exciting dispatching opportunity!

This dispatch position pays $9-$11 per booked call. You'll earn salary + performance pay. You will be training for the first 2 weeks at $15 per hour which will be completed in the office with no weekly booking bonus, completed revenue bonus, or service agreement bonus. Our fantastic benefits and perks include paid time off (PTO), paid holidays, $300 monthly towards medical insurance, bonuses, a flexible schedule, and daily snacks and drinks. We also believe in setting our employees up for success and providing a supportive, growth-oriented work environment! If this sounds like a great opportunity for you to grow with an established company, apply for this full-time dispatching position today!

As West Atlanta's most dependable plumbing and home services company, we have striven to provide top-notch services to our customers since day one. We are a family-first company and have created an environment in which our employees feel they have a career and not just a job. Our great success is greatly attributed to our technicians who continue to provide the best possible service for all of our clients. That's why we provide all the tools and technology to be successful in a fast-paced industry. Come join our family!

What we need from our Customer Service Rep - Plumber Dispatcher:

• Experience with a home service company is preferred
• Experience with a large volume of incoming/outgoing calls preferred
• High school diploma or equivalent
• 18+ years of age
• Proficiency with Microsoft Outlook, Word, and Excel
• Excellent typing and phone skills
• Good driving record

Do you live within 30 minutes of Austell? Can you remain friendly and calm no matter what? Are you an excellent communicator? Do you have exceptional interpersonal and sales skills? If so, we need you!

What to expect as a Customer Service Rep - Plumber Dispatcher:

This full-time dispatch position works Monday-Friday. On-call hours may be required depending on company needs.

As a full-time Customer Service Rep - Plumber Dispatcher, you keep our day-to-day operations running like a well-oiled machine. When service calls come in, you promptly answer, thoroughly assessing the customer's every need. After pinpointing the issue, you quickly schedule a service appointment. You also make outbound calls when needed. Highly organized, you dispatch our technicians for appointments, making sure they get where they need to be on time and with as much information about the job as possible.

You keep in contact with our customers until their technician has arrived, informing them of anticipated arrival times and possible delays. A talented seller, you also love making sales and driving profits! No two days are the same, keeping your work fun and interesting!

Are you ready to join our dispatch team? So, what do you think? If you can meet these requirements and perform this full-time dispatching job as described above, we would be happy to have you as full of our team!