Software Product Manager

Software Project Manager - Vital Tears

The Software Product Manager owns the software that supports Vital Tears operations, guiding it from planning through release so that it meets the needs of the staff and partners who rely on it. The role sets product direction with stakeholders, leads development and quality efforts, and drives the process improvements that help Vital Tears deliver on its mission.

• Lead software development projects for Vital Tears operational systems from conception and planning through execution, testing, training, and close-out.

• Define the product vision, roadmap, features, and release content in partnership with developers, designers, and stakeholders.

• Prioritize the product backlog and ensure features and updates are delivered on schedule.

• Improve Vital Tears workflows by conducting user research, gathering feedback, and applying those insights to product development.

• Manage QA/QC and user acceptance testing for software releases and bug fixes across Vital Tears systems (e.g., MS Dynamics CE and Business Central).

• Oversee the software development, troubleshooting, and documentation processes, and help resolve software issues as they arise.

• Coordinate the development of user instructions, training materials, and other documentation, and train staff on software updates.

• Liaison between software developers and software users, translating jargon, clarifying responsibilities, scheduling decision points, and documenting agreements, so work doesn't stall.

• Collaborate with internal departments and/or external partners on projects and initiatives related to Vital Tears.

• Ability to learn business processes and apply that understanding to software systems that meet user and business needs.

• Knowledge of project management and the software development life cycle, including QA and user acceptance testing.

• Advanced knowledge of Microsoft operating systems, Microsoft Office, databases, and web-based applications.

• Skilled in written, verbal, and interpersonal communication with technical and non-technical audiences.

• Skilled in organization, problem-solving, and attention to detail.

• Ability to lead projects and teams from start to finish and complete them on schedule.

• Ability to think strategically and plan work around goals and objectives.

• Ability to work independently with limited direction and as part of a team.

• Ability to manage multiple priorities at once.

• Demonstrated experience in project management involving software development.

• Must maintain a valid driver's license, current auto insurance, acceptable driving record as determined by the organization, and reliable transportation.

• Bachelor's degree, or an equivalent combination of education and experience.

• Experience with Microsoft Dynamics software

• Ability to sit and/or stand for long periods.

• Ability to lift and move up to 20 pounds.

• Manual dexterity for regular keyboarding.

• Ability to work with computer screens, printed materials, and the phone for extended periods.

• Ability to maintain intense concentration, accuracy, and attention to detail, including through frequent interruptions.

• Work performed in a normal office environment.

• Fast-paced setting with frequent interruptions and shifting priorities.

• Availability for after-hours on-call support, as needed, for business-related matters.

Saving Sight is an Equal Opportunity Employer. We take pride in the diversity of our staff, and seek diversity in our applicants. Saving Sight does not unlawfully discriminate based on any status or condition protected by applicable federal or state law. Saving Sight reserves the right to seek, hire and promote individuals who support the goals and mission of the organization.

At this time, we are only able to consider candidates who do not require current or future sponsorship for employment authorization.

In the last 5 years, the candidate must have 0 major moving violations and less than 3 minor moving violations.