Front Desk & Client Care Coordinator Dog Grooming Salon

Doggie Salon & Spa is hiring a front desk lead to run the client experience at our growing, membership-based grooming salon in SLO. This isn't a sit-and-answer-phones role you'll own the schedule, drive rebooking, sell memberships, and be the reason clients keep coming back.$19$20/hr base + up to $900/mo in performance bonuses. Clear growth path into social media and marketing ownership.WHAT YOU'LL DO EVERY DAY Run the booking calendar, fill gaps, manage the waitlist, rebook every client at checkout Greet every client and dog by name within seconds of walking in Recommend add-on services based on each dog's breed, coat, and history Sell and retain memberships: explain the value, handle objections, save cancellations Process payments accurately, reconcile POS daily, maintain clean tip logs Respond to all client messages within 15 minutes during business hours Ask happy clients for Google reviews: help maintain our 4.8+ star ratingWHERE THIS ROLE GOESMonths 16: Master the front desk, hit your KPIs, become the person clients and the team rely on.Months 612: Take over social media content before-and-after posts, client spotlights, seasonal promos. Creative freedom + results-based stipend.12+ months: Own the full local marketing strategy campaigns, referrals, community partnerships, email marketing. Title and comp expand to match.WHAT YOU BRING 2+ years in a front desk, reception, or client-facing role (vet office, dental, hotel, salon, medical, retail management) Comfortable with booking software, POS systems, and digital client communication You can sell without being salesy you recommend because you know the dog needs it You track your own numbers you manage toward a goal, not just a shift Strong written communication professional, warm, zero typos You love dogs. For real. You learn their names before their owners'.WHAT WE OFFER $19$20/hr base pay, full-time (40 hrs/wk) Performance bonuses up to $900/month (fill rate + add-on attach + Google reviews) Clear pay progression: FD I FD II FD III with defined milestones and raises Structured 30/60/90 day onboarding you'll know exactly what's expected PTO accrual, team bonuses, profit-share eligibility after 6 monthsBONUS POINTS Experience in pet care or veterinary setting Familiarity with membership/subscription sales Social media content creation experience Bilingual (English/Spanish)
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