Patient Services Specialist II

Patient Services Specialist II

Scottsdale, AZ 85260

Description

We are seeking a reliable and motivated Medical Assistant to join our growing outpatient behavioral health/psychiatry practice with multiple providers in Scottsdale. This role supports both clinical and administrative operations, ensuring patients receive efficient and compassionate care.

The ideal candidate is organized, detail-oriented, and able to manage responsibilities in a fast-paced outpatient mental health setting. This position requires strong communication, time management, and problem-solving skills.

Clinical Responsibilities

• Obtain and document patient vitals
• Perform phlebotomy / lab draws
• Conduct EKGs
• Perform CLIA-waived testing
• Assist providers with Transcranial Magnetic Stimulation (TMS) treatments
• Assist with ketamine treatment services
• Prepare exam rooms and support providers during patient visits
• Maintain HIPAA compliance and patient confidentiality

Administrative Responsibilities

• Complete prior authorizations for medications and treatments
• Process medication refill requests
• Manage incoming and outgoing faxes
• Support patient intake and scheduling
• Assist with insurance verification
• Conduct billing discussions and payment collections
• Maintain accurate documentation within the EMR system
• Support clinic workflow and communication with providers

Qualifications

• Medical Assistant certification preferred (experience may be considered)
• Phlebotomy experience required
• Experience in behavioral health, psychiatry, or outpatient medical settings preferred
• Knowledge of prior authorizations and insurance processes
• Experience with EMR systems
• Strong organizational and time management skills
• Ability to multitask and work in a team-oriented environment
• Strong patient service and communication skills

What We're Looking For

• Strong critical thinking and sound judgment
• Ability to prioritize tasks and manage time effectively
• A dependable team player with a positive attitude
• Someone who is adaptable and quick to learn in a clinical environment

Benefits

• Health Benefits
• Life Insurance
• 401K
• Paid Time Off
• Monday - Friday 8am - 5pm
• Opportunity to work in a collaborative mental health and psychiatry practice