Solar Customer Experience Specialist: Escalations & Recovery
Socket
Omnidian is seeking a Customer Experience Specialist to manage high-sentiment escalations and guide customers to restore solar systems. You will be the main contact for escalated cases, coordinating with internal teams to resolve issues and keep systems performing at their best. You will combine solar technical know-how with empathetic communication, reporting to the Customer Experience Manager and driving timely, fair resolutions while ensuring a positive customer journey. #J-18808-Ljbffr Socket
Vacancy posted 5 days ago
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