Order Processing Specialist

Order Specialist

Miss A Stores, Inc. is currently seeking a motivated, goal-oriented, and reliable Order Specialist to join our expanding team at our Headquarters office in Dallas Texas! This role plays a critical role in the accurate and timely execution of store replenishment orders, serving as a key link between inventory planning, distribution, and store operations. This individual is responsible for processing daily orders with precision, resolving exceptions in a timely manner, and upholding the operational standards that ensure product availability across the store fleet. This position offers a strong foundation for professionals seeking to build expertise in retail supply chain operations.

Job Responsibilities

• Process and release daily store orders with a high degree of accuracy, ensuring compliance with established scheduling and cutoff requirements
• Review order quantities against sales forecasts, promotional calendars, and inventory parameters prior to release, identifying discrepancies before they impact store fulfillment.
• Investigate and resolve order exceptions, including shortages, substitutions, back orders, and system-generated errors, minimizing disruption to store operations.
• Monitor and report recurring patterns in over-ordering, under-ordering, or out-of-stock conditions to the Store Order Supervisor for corrective action.
• Serve as a professional point of contact for store partners regarding order status, processing timelines, and system constraints.
• Maintain accurate and up-to-date order records, ensuring system data reflects current inventory conditions and business rules.
• Support the evaluation, testing, and implementation of new ordering tools, system enhancements, and process improvements.
• Adhere to established standard operating procedures (SOPs), escalating any deviations or anomalies as appropriate.
• Assist with periodic audits related to order accuracy and inventory integrity, ensuring compliance with company policy.
• Collaborate cross-functionally with Replenishment, Distribution, and Store Operations teams to identify and resolve order-related issues efficiently.
• Provide responsive, professional support to store inquiries, escalating complex issues to the Store Order Supervisor when necessary.

Requirements

• 13 years of professional experience in retail operations, order management, supply chain, or inventory support.
• Demonstrated proficiency in Microsoft Excel or Google Sheets; experience with ERP or order management systems preferred.
• Exceptional attention to detail with the ability to manage data-intensive tasks under deadline pressure.
• Strong written and verbal communication skills, with the ability to interface professionally with store-level stakeholders.
• Proven ability to perform effectively in a fast-paced, deadline-driven environment.
• Prior experience in retail, fashion, beauty, or jewelry industries preferred, though not required.
• Exceptional organizational ability with strong verbal, written communication & follow-up skills. Attention to detail is a MUST
• Proficient in Microsoft Office Suites, (excel, word, power point, and outlook)
• Must be comfortable working independently while receiving occasional coaching, supervision, and encouragement
• In office Full Time position

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:

• Prolonged long periods of sitting at a desk, using a phone, and working on a computer
• Store visits - must be able to walk and stand for extended periods of time
• Lift up to 30 lbs. on occasion
• Work in a Retail environment
• Retail store experience or strong understanding of how B&M retail merchandising works in practice

Benefits:

• Health, Vision, Dental Insurance
• Flexible Spending Account (Health & Dependent Care)
• Paid Time Off (PTO)
• Fun working environment with an Energetic Team
• High growth potential within our company
• Compensation based on experience - $16-$20

About Miss A:

Miss A is a beauty and lifestyle brand where makeup and fashion lovers can shop the latest trends starting at just $1. Founded in Dallas, TX in 2013, we've grown to a national omnichannel brand with 100 retail stores and a thriving online shop at shopmissa.com.

Our mission is simple: be the ultimate one-stop shop for high-quality makeup, skincare, accessories, and lifestyle products at prices that never break the bank. Recognized by Allure, Inc. 5000, Newsweek, and EY Entrepreneur of the Year, Miss A is one of the fastest-growing beauty brands in the country and we're just getting started. Join our team of 1,000+ and help us change the way the world shops for beauty!

Miss A Stores is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state, or local law.