Junior Commercial Lines Account Manager / CSR

Junior Commercial Lines Account Manager / CSR

We are seeking a motivated Junior Commercial Lines Account Manager / Commercial Lines CSR to support our commercial lines team in Metuchen, NJ. This role is ideal for an early-career insurance professional who has some commercial lines service experience and is looking to grow within a stable, client-focused agency environment. In this role, you will assist with the daily servicing of commercial accounts, including policy changes, endorsements, renewals, certificates of insurance, routine client communication, and internal follow-up with carriers and team members. You will be part of a collaborative agency team that values accuracy, responsiveness, and strong customer service.

Key Responsibilities

• Support commercial lines account servicing across a book of business
• Process endorsements, renewals, certificates, and policy documentation
• Communicate with clients, carriers, and internal teammates in a timely, professional manner
• Track open items and help keep accounts moving through the renewal and servicing process
• Maintain accurate records in agency systems and support workflow discipline
• Learn and apply agency procedures, carrier guidelines, and account servicing best practices
• Support policy checking, discrepancy correction, and general servicing follow-through
• Assist with audit reconciliations and loss control follow-up as needed

Skills, Knowledge and Expertise

• 1-3 years of commercial lines account management and/or CSR experience
• Strong attention to detail and follow-through
• Clear communication and a client-service mindset
• Ability to stay organized and handle multiple priorities
• NJ P&C license preferred; licensing readiness is acceptable for the right junior candidate
• AMS360 experience preferred
• Transportation, heavy construction, or inland marine exposure is a plus
• Strong Microsoft Office skills, especially Outlook, Word, and Excel

Benefits

Work environment

• Based in Metuchen, NJ
• Primarily in-office
• Potential for 1 hybrid day per week after a 60-90 day probation period, subject to performance and business needs

Compensation

• Base salary: $60,000-$70,000
• Target hiring sweet spot: Around $65,000
• Top end for standout junior hire: Up to $72,000
• Bonus potential: Year-end and/or discretionary bonus is market-aligned
• Benefits: Health, dental, PTO, 401(k), life insurance, and related small-agency benefits are recommended

About The Misch Group

Stone Hendricks Group is a direct-hire search firm that brings together years of experience and a diverse range of talent to connect businesses with exceptional job candidates. With a focus on timely and effective recruitment, we understand the power of a well-formed employee base in helping businesses achieve their goals. We offer our services to businesses of all sizes, providing qualified candidates for blue- and grey-collar roles, as well as white-collar and executive positions. The success of our direct-hire search process is driven by our advanced training, proprietary technology, and extensive network across industries. At Stone Hendricks Group, we value integrity and prioritize connectedness, commitment, and candor in our interactions with both employers and job seekers. Our clients consider us trusted advisors, relying on the highly personalized service we provide and our ability to find candidates that are an ideal fit for their unique needs. Choose Stone Hendricks Group for unsurpassed direct-hire search services that match successful organizations with talented job candidates.

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