Assistant General Manager

Job Description

Job Description

AFP Management Corporation is looking for an  Assistant General Manager for our Doubletree by Hilton Hotel located in Rochester, NY.   This is an exciting opportunity to show your skills and shine with this great team!

About Us:

The Doubletree by Hilton Rochester features an open glass enclosed tropical atrium setting in addition to having a full-service restaurant on site, with 249 guestrooms, along with over 12,000 sq. ft of meeting space. We are excited to announce a renovation and new look in 2025!

We are conveniently located off I-390 and north of the New York State Thruway, in addition to downtown Rochester and the Rochester International Airport.

AFP Management is a Franchise Company who focuses on the providing a culture within the Hilton Brands for Excellence. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What you will be doing:

The Assistant General Manager is responsible for the daily leadership and operational oversight of the hotel. You will support the General Manager in overseeing hotel operations and management, including profitability, guest services, quality and maintenance of the property, revenue generation, cost control, guest satisfaction, and employee satisfaction. The Assistant General Manager is expected to meet and exceed all departmental financial responsibilities. Provide the highest level possible of guest relations and customer service.

• Adhere to all the various written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc.

• Ensure the hotel is not placed in a position of liability by acts of negligence or poor management decisions.                                                                                                 

• Monitor and develop team member performance, provide professional development to the management teams, and support each departments in building winning teams.

• Ensure that all department heads maintain budgeted productivity levels, as well as maintain standard checkbook accounting procedures.                                                                                                                        

• Ensure all Hotel Policies & Procedures are adhered to and all hotel associates are accountable for compliance with these Policies & Procedures.                                                          

• Maintain exceptional guest relations by creating a quality environment through staffing, programming, service operations, and maintenance.                                                    

• Recruit, select, and develop a qualified team of Department Leaders to understand the relationships between value, Guest Satisfaction, and Associate retention in conjunction with owner returns.      

• Ensure that training in service standards is regularly provided in each department.

• Complete required corporate training modules and become certified to train those as needed.

• Assist in creating a positive team-oriented environment, which focuses on the guest through employee development and motivation.                                                                                      

• Actively participate in community/industry events, acting to facilitate a favorable reputation in the local community along with brand relations where applicable.

• Develop and implement controls for expense management                                                

• Inspect rooms regularly (weekly at a minimum) with the Housekeeping Manager and Property Engineer

• Assist the GM with monthly forecasting of the hotel’s financial position by estimating revenues and line-by-line expenses. Analyze previous projected data to generate an accurate re-forecast.

• Assist in leading, directing, and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests' inquiries and resolving concerns, and meeting participation and facilitation

• Plan, organized, facilitated, attended, and participated in various hotel and departmental meetings. Ensure compliance with brand standard operating procedures and policies.

Basic Qualifications:

• A minimum of 3 years Assistant General Manager or 5 years Hotel Manager/Executive Committee experience
• Experience supporting a property with $10M or greater in revenue
• Proven ability to enhance guest services

Preferred Qualifications:

• Experience in hotel renovations strongly preferred
• Hilton Full-Service Experience as GM preferred
• Hilton OnQ, M3 and Birchstreet Experience preferred
• Thoughtful people leadership skills with proven success in building a strong service culture
• Hilton brand experience

Benefits:

• Medical, Dental, Vision
• Voluntary Life Insurance, Voluntary Long-Term Disability
• 401k Plan
• Paid Time Off
• 7 Paid Holidays
• Go Hilton travel program: 100 nights of discounted travel
• Complementary Lunch or Dinner every work day

In accordance with New York State’s Pay Transparency Law (New York State Labor Law Section 194-b) which requires private employers with four (4) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities.   This position pays between $80,000 and $90,000 annually, dependent on experience.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.