Automotive Service Advisor / Writer | Weekends Off | N. Scottsdale

Job Description Job Title Automotive Service Advisor / Writer Location 7225 E. Williams Dr., Scottsdale, AZ 85255 Job Overview As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests. Service Advisors have the responsibility of taking our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility. Responsibilities Greet every guest that enters our facility with hospitality and respect Present the best solution to properly repair our guests’s vehicle in a way that is easy for them to understand Consistently and effectively sell our services without jeopardizing honesty and integrity Maintain a positive attitude and team atmosphere at all times Communicate on the phone in a clear professional manner Build long-term relationships between the store, yourself and the guests Directs, coordinates, and participates in performing guest service activities Shuttle guests as needed in CBA branded vehicle Ensure that all repairs are performed to proper specifications. Work together as a team and assist other employees as needed. Other duties as assigned. Qualifications Outstanding customer service skills Desire to contribute a high performing, positive work environment Current driver’s licenses Driving record acceptable to our current insurance carrier Proficiency in Windows based computer software and automotive store applications Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role preferred, but not required. Willingness to accept coaching, and a passion for delivering exceptional guest experiences. Physical Requirements Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.) Occasionally lifting and carrying objects over 50 lbs. Keeping a brisk work pace in a high-volume environment Equal Employment Opportunity Statement All of your information will be kept confidential according to EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer. Christian Brothers Automotive locations practice "At-will" employment practices. #J-18808-Ljbffr Christian Brothers Automotive