Food & Beverage Supervisor

Job Description

Job Description

We are seeking a highly motivated and experienced Food and Beverage Supervisor to join our team. The ideal candidate will be responsible for overseeing the daily operations of Volare' Rooftop Bar at Element by Westin Albuquerque Uptown , ensuring exceptional customer service, and maintaining high standards of quality and cleanliness. This role requires excellent leadership skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Team Leadership:

• Supervise and lead the food and beverage team, including servers, bartenders, banquet associates and kitchen staff.
• Provide guidance, training, and support to team members to ensure exceptional service delivery.
• Foster a positive and collaborative work environment that encourages teamwork and mutual respect.

Operational Management:

• Oversee daily operations of the food and beverage department, including opening and closing procedures.
• Ensure food preparation and delivery time is executed in a timely manner and quality is up to standard.
• Ensure compliance with health and safety regulations and upfold sanitation standards in accordance with local health code

Customer Service:

• Greets guests and ensures their dining experience meets or exceeds expectations.
• Address guest inquiries, concerns, and feedback in a professional and timely manner.
• Implement strategies to enhance customer satisfaction and loyalty.

Quality Control:

• Problem solves any guest issues and makes improvements to enhance service delivery while monitoring food and beverage quality.
• Conduct regular inspections of dining area, service stations, and kitchen facilities to maintain cleanliness and organization.
• Adhere to food and beverage standards set by the brand for menu items, staff training and operational procedures.
• Investigate and resolve complaints concerning food quality and service.
• Collaborate with the culinary team to develop and update menus based on guest feedback.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
• Follows established policies to ensure inventory control, limiting access and ensuring all food and liquor inventories are properly secured.
• Comply with all NM Serv Safe practices and gain the appropriate food handling certification.
• Complies with State laws for serving Alcoholic Beverage and manages guest alcohol intake.
• Follow proper workplace safety regulations.

Financial Management:

• Review hotel forecast and Banquet Event Orders to schedule based on business needs.
• Ensure compliance of employees with established security, sales, and record-keeping procedures and practices.
• Manages labor and department expenses to meet departmental budget requirements.
• Monitor sales performance and implement strategies to maximize profitability.

Physical Requirements:

• Ability to walk or stand for long periods of time
• Ability to lift 25-50 pounds on a regular basis and push or pull up to 75 pounds
• Capable of bending, stooping, reaching, to provide servers assistance or participate in cleaning duties.
• Requires finger dexterity and the ability to type and use a telephone, computer or the POS System.

Qualifications:

• Previous experience in a supervisory role within the food and beverage industry.
• Strong leadership and interpersonal skills with the ability to motivate and inspire team members.
• Understanding of health and safety regulations and sanitization standards.
• Excellent communication and guest service skills.
• Knowledge of F&B operations, including inventory management and cost control.
• Serve Safe certified or the ability to obtain certification upon employment.
• New Mexico alcohol certification or the ability to obtain certification upon employment.
• Flexibility to work evenings, weekends and holidays as needed.