Integration Engineer

POSITION OVERVIEW

The Integration Engineer is responsible for development, and launch of strategic integration solutions that drive operational efficiency and client connectivity across Fracht's global logistics platform. This role implements and maintains integrations between customers, B2B partners, and internal applications using MuleSoft and other enterprise integration tools, working closely with the Integration & Architecture team to deliver scalable, reliable solutions.

KNOWLEDGE SKILLS REQURED

Integrity

Adhere to Fracht's Core Values and Vision . Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.


Flexibility

Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.

Communication

Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.


Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.


Accountability

Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.

DUTIES AND RESPONSIBILITIES

• Work with senior leaders to build across a broad integration domain
• Facilitate and document technical architecture across multiple complex, interconnected systems
• Manage technical integrations of all products, with ongoing responsibility for stability, performance, and continuous improvement
• Design and develop scalable, reusable integration modules and services aligned with enterprise architecture standards
• Develop tools and processes that establish and maintain operational excellence across integration workflows
• Drive full CI/CD implementation for all products under responsibility
• Formulate, evaluate, recommend, and implement solutions for complex technical integrations in support of business objectives and problem resolution
• Serve as the primary point of contact for integration onboarding, guiding customers and internal teams through setup, configuration, and go-live
• Serve as subject matter expert for integration-related inquiries, providing timely support and resolution for issues across all integrated systems and products
• Provide proactive monitoring, maintenance, and support for all active integrations, ensuring minimal disruption to business operations
• Develop, implement, and support complex API and EDI integrations for freight forwarding applications spanning air, ocean, customs brokerage, and logistics in an Agile environment
• Maintain thorough documentation for all integrations, supporting knowledge transfer and long-term platform governance
• Triage, diagnose, and resolve production integration failures and data discrepancies across integrations, coordinating with internal teams and external partners to restore service within defined SLAs
• Perform root cause analysis on recurring integration issues and implement permanent fixes, driving a continuous reduction in support volume over time
• Own the day-to-day operational health of all deployed integrations, including scheduled maintenance windows, version upgrades, certificate renewals, and dependency patching
• Build and maintain alerting, logging, and dashboarding for integration runtime environments to enable early detection of failures and performance degradation
• Participate in escalation procedures for business-critical integrations, ensuring timely response to production incidents during and outside standard business hours
• Manage and maintain runtime environments across development, staging, and production, ensuring configuration consistency and deployment readiness at all times

EDUCATION AND/OR WORK EXPERIENCE REQUIRED

• Experience within international supply chain, freight forwarding, or transportation logistics
• Experience developing real-time integrations with internal and external systems using web APIs and services
• Proficiency in scripting languages for data transformation requirements
• Experience across the full software development life cycle
• Hands-on experience with enterprise integration platforms such as MuleSoft, Boomi, IBM Sterling, or equivalent
• Minimum 2 years of experience working in an Agile/Scrum environment
• Minimum 3 years of ETL development experience on any leading platform
• Proficiency with project and collaboration tools including JIRA, Confluence, and SharePoint
• Experience leveraging AI tools to accelerate development workflows, automate processes, or enhance integration capabilities - familiarity with developing or extending AI-driven solutions is a strong plus
• Strong technical documentation skills with the ability to communicate complex integration concepts to both technical and non-technical audiences

PHYSICAL REQUIREMENTS

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
• Must be able to lift and carry up to 20 lbs.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to talk, listen and speak clearly on telephone.

Diversity and Inclusion

We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal opportunity employer.