Install Coordinator

The Install Coordinator is a key driver of our customer experience, ensuring every project moves smoothly from sale to installation. This role serves as the communication hub between customers, sales representatives, and vendors—bringing organization, attention to detail, and proactive problem-solving to every order. By managing materials, schedules, and updates, the Install Coordinator helps turn promises made in the field into successful, on-time installations that exceed customer expectations. This position is remote, however you MUST be based in a state where we are operating.

(Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC) What You’ll Do

Coordinate and schedule customer installations, ensuring all requirements are met for a successful install

Maintain clear and timely communication with customers regarding order status, next steps, and scheduling

Collaborate with sales representatives to resolve incomplete or unclear order information

Support sales reps in real time by answering questions and assisting with scheduling in-stock doors while they are onsite with customers

Communicate regularly with vendors, sales teams, and customers to ensure smooth order fulfillment

Spend most of your day on the phone coordinating orders, schedules, and updates

What You’ll Bring

Strong written and verbal communication skills

High attention to detail with the ability to manage data entry accurately

Proven problem-solving and negotiation skills

Comfort working independently as well as collaboratively with cross-functional teams

Flexibility to work extended hours when project demands require it

Proficiency with computer systems and software; experience with ServiceTitan is a plus

Working knowledge of Microsoft Office (Word, Excel, Outlook)

Ability to multitask across multiple systems and applications simultaneously

Key Attributes for Success

Exceptionally organized with a strong sense of ownership and accountability

Customer-focused mindset with the ability to build rapport and trust

Comfortable and confident communicating by phone throughout the day

Proactive self-starter who anticipates issues and resolves them efficiently

Adaptable and calm under pressure in a fast-paced, deadline-driven environment

Strong team player who enjoys supporting sales and operations for shared success

Benefits and other cool stuff: · Medical, dental, vision, 401K · Paid Time Off · Weekly Pay · Internal Promotion opportunities · Company swag A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.