Field Service Engineer

Field Service EngineerVeeco is seeking an ambitious Field Service Engineer eager to learn Veeco's Laser based Annealing technology and drive customer satisfaction. The successful candidate will be responsible for supporting a strategic customer with the objective of adopting a new technology through installation and start up sustaining and troubleshooting of Semiconductor equipment. Position involves domestic and international travel (as needed) for training and support of other accounts. Position based in Hillsboro Oregon near our customer site in.ResponsibilitiesAdhere to safety and confidentiality policiesPerform activities during installation, upgrade, testing, warranty, and repair of equipment, following up on all customer's and Veeco's protocols related to safety and securityIsolate and resolve equipment and systems malfunctions and take corrective actionAssist with the implementation of new processes, methods, and designsDevelop relationships with the customer to ensure high customer satisfaction and retentionAbility to drive onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted siteEscalate and communicate all tool actions/events and daily activities in field service reportsQualificationsBachelor degree in Engineering or related technical preferably Electrical and Optical area and at least 5 years of experience in a technical service, field service, or customer support position is required. An equivalent combination of education and experience will be considered. Knowledge, Skills, and Abilities:Experience with Semiconductor industry safety requirements and clean room environmentKnowledge of annealing laser annealing, or similar Optical/Laser semiconductor process equipment preferredMust possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peersKnowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programmingSystem integration, test, and debug skillsDisplays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needsAbility to build excellent customer relationshipsAttention to detail and accuracyAbility to work under pressure to meet support deadlines in a multi-tasking environmentMust be flexible for emergency call-in workProficiency in Microsoft Office – Word, Excel, Outlook, and PowerPointAbility to travel 25%, occasionally on short notice; requires domestic/international travel for training and support of customer projects across multiple locations.Salary and BenefitsThe expected salary range for this position is $70,498 - $93,998, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. Other benefits include: Medical, Dental, and Vision Employee Stock Purchase Plan (ESPP) 401(k) with Company Match Holiday, Vacation, and Sick Time Flexible Spending Accounts (FSA) Commuter Benefits Life and Accident Insurance Disability Insurance Tuition Reimbursement Employee Assistance Program (EAP) Identity Theft Remediation Emergency Travel Assistance Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.