Data Entry Operator

Data Entry Operator

This position will be a member of the Dental Unit Claims Processing Team providing data entry, general office, and answering phone calls from providers and recipients.

Duties include:

• Opening and distributing mail to dental unit staff
• Logging incoming prior authorization requests
• Adding or updating prior authorization records in the MMIS system
• Answering incoming phone calls from providers and recipients
• Providing basic policy information to callers
• Looking up information in the MMIS system
• When necessary, transferring calls to other dental unit staff

Previous experience required:

• Data entry
• Basic Microsoft Office toolkit knowledge

Nice to have:

• Dental or medical claims processing experience
• Answering phones in a medical/dental office environment

Years of relevant experience: 2 to 4 years

Preferred education: Associates Degree or equivalent

Role description:

• Comprehensive PC skills
• Able to follow written and spoken instructions
• Minimum of 35 wpm
• Ability to accurately enter information into a computer, accessing information from a computer, and verifying information on a screen
• Duties involve utilizing automated equipment, including electronic keyboard, display screen, and sorted memory to perform
• Ability to operate and understand basic scanning and imaging equipment, including pan, skew, and image correction techniques
• Ability to conduct basic data mining and data capture efforts
• Services may be required to be provided at supplier’s site using supplier’s equipment. Typically need an end product of electronic data, typically transmitted through FTP
• Keypunch and verify records in specified format (ex. ASCII)
• The total number of keystrokes is limited to actual characters, numbers and special characters that are keyed. Spaces, function keys, nulls, and zeros are not counted as keystrokes
• The contractor must complete all data forms within an agreed-upon amount of time from receipt or average a minimum of a set number of strokes each week data forms are in possession
• Error rate cannot exceed 1/2%. Error rate is calculated on a character (not field or record) basis
• Pickup and delivery by contractor to be made on a weekly basis
• For key entry, required that a second individual completed 100% key verification to control errors
• Knowledge of imaging and visual display operating practices, procedures, and techniques
• Knowledge of arithmetic and numbering systems
• Ability to operate equipment with speed and accuracy to ensure information is captured