Technical Solutions Specialist

Technical Solutions Specialist

This role sits at the intersection of technical delivery, customer engagement, and enterprise solution implementation, supporting organizations as they modernize and integrate critical business systems. You will work closely with customers to implement content management and software solutions, helping them migrate data, connect platforms, and optimize information workflows. Acting as both a technical contributor and customer-facing specialist, you will participate in discovery sessions, solution design, deployment, and post-implementation support. The position offers exposure to a wide range of enterprise technologies, integration scenarios, and content management systems. You will collaborate with consultants, developers, and project managers to ensure successful delivery of customer projects. This is a hands-on, fast-learning environment ideal for someone who enjoys solving technical problems while working directly with clients to deliver measurable business value.

Accountabilities:

• Participate in customer discovery sessions and requirements-gathering workshops to understand business needs and technical constraints.
• Support configuration, implementation, testing, deployment, and go-live activities for enterprise software solutions.
• Assist in designing implementation plans, migration strategies, testing approaches, and deployment documentation.
• Contribute to content migration efforts, including data extraction, transformation, validation, and reconciliation.
• Support system integration activities across enterprise platforms, APIs, and SaaS applications.
• Work directly with customers to deliver solution walkthroughs, training sessions, and technical demonstrations.
• Communicate project updates, risks, and technical issues clearly to internal teams and client stakeholders.
• Collaborate with consultants, architects, developers, and project managers to ensure successful delivery.
• Provide post-implementation support and assist in troubleshooting and issue resolution.
• Contribute to internal documentation, knowledge sharing, and continuous improvement initiatives.

Requirements:

• 2–5 years of experience in technical consulting, software implementation, systems analysis, application support, or related roles.
• Experience working with enterprise applications, SaaS platforms, or document/content management systems.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Familiarity with system integration concepts, APIs, data migration, or enterprise workflows.
• Ability to quickly learn new technologies and adapt to evolving project requirements.
• Strong communication skills with confidence in client-facing interactions and presentations.
• Excellent organization and time management skills, with the ability to manage multiple tasks simultaneously.
• Self-motivated and comfortable working independently in a remote-first environment.
• Nice to have: experience with ERP systems (e.g., SAP, Oracle, NetSuite, Workday), SQL, PowerShell, REST APIs, or content management platforms such as SharePoint, OpenText, or M-Files.

Benefits:

• Competitive annual salary of $75,000 – $95,000 CAD, depending on experience.
• Annual bonus program.
• Comprehensive health, dental, and wellness benefits.
• Remote-first work environment with flexible arrangements.
• Home internet reimbursement program.
• Professional development and learning opportunities.
• Exposure to enterprise-grade implementations, migrations, and integration projects.
• Collaborative and supportive team culture focused on growth and knowledge sharing.