Customer Success Engineer - Automation - ALM

Job Title Customer Success Engineer - Automation - ALM Your role and responsibilities As a Customer Success Engineering professional in Automation Platform – Asset Lifecycle Management, you will drive operational and financial value through asset lifecycle solutions by supporting, delivering, and maintaining client-focused solutions across the IBM Automation ALM portfolio. Asset Lifecycle Support: Deliver solutions that meet client needs and drive operational and financial value. Solution Delivery: Lead the delivery of asset lifecycle management solutions, ensuring they meet required standards and deliver client value. Operational Value: Drive operational value through implementation of asset lifecycle management solutions, focusing on efficiency and effectiveness. Pre/post‑sales engagement: Conduct sales/business discussions, solution discovery, assessments, demonstrations, pilots, and Proof of Concepts for IBM Automation ALM and related technologies. Technical accuracy: Ensure accurate technical representation of proposed solutions and collaborate with subject‑matter experts, partners, and sales teams to support deal closures. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum of 3 years of experience working with IBM Automation ALM solutions or comparable technologies. Demonstrated ability to understand client challenges and develop effective strategies that support client success. Strong customer‑facing skills with excellent verbal and written communication abilities. Experience collaborating with sales teams, subject‑matter experts, and business partners to support deal closures. Proven ability to manage multiple accounts and related opportunities concurrently. Skilled in evaluating and resolving both business and technical issues. Experience prioritizing tasks and negotiating project requirements effectively. Preferred technical and professional experience Strong expertise in Maximo Visual Inspection, Scheduler, Manage, Monitor, Mobile, Health, and Renewables. Working knowledge of IBM Envizi and/or TRIRIGA. Basic experience with Sterling OMS. Hands‑on deployment experience is a strong differentiator. Background in ALM within the retail industry is highly desirable. Benefits Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well‑being. Financial programs: 401(k), cash balance pension plan, IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long‑term disability coverage, and performance‑based salary incentive programs. Generous paid time off: 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave, and other Paid Care Leave programs. Training and educational resources on our personalized, AI‑driven learning platform. Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences. IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. #J-18808-Ljbffr