Hourly Supervisor/Department Manager

Job Description

Job Description

Position Overview

• Title: Hourly Shift Supervisor / Department Manager
• Status: Hourly / Non-Exempt
• Reports To: General Manager, Assistant General Manager, or Owner

Key Responsibilities

• Shift Leadership: Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing.
• Staff Coaching: Train new hires, mentor team members in real time, and enforce company policies.
• Guest Relations: Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy.
• Quality & Safety: Monitor food temperatures, cleanliness, and compliance with health and sanitation codes.
• Operations Support: Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Qualifications & Requirements

• Experience: 1+ years of restaurant or hospitality experience; previous lead or training experience preferred.
• Skills: Strong communication, basic math and cash handling, and multi-tasking abilities.
• Certifications: Valid food handler or ServSafe manager certification (where required).
• Physical: Ability to stand or walk for up to 8 hours and lift up to 25–30 lbs