Guest Services Associate

Guest Services Associate Job Description You’re the essence of our guests’ experiences at the library. You greet people with a smile and welcome them into our library. As the person our guests go to for assistance, you make sure they get what they need, providing seamless service and a wonderful user experience. You are an ambassador for the library, enthusiastically sharing with our guests all the wonderful things we offer. Who you are: You are warm and friendly, and you just like helping people. You’re outgoing – you love letting people know what is new and happening. You engage well with others and are passionate about providing exemplary customer service experiences. You’re a thoughtful and collaborative team player. You’re good at making independent decisions and have good judgment. You have the ability to learn readers/media advisory, how to use basic reference tools, and a variety of processes and procedures. You enjoy movies and music, love to read, and enjoy talking about what you’ve read, watched, or listened to. You enjoy answering basic informational questions. You have a strong attention to detail and are really good at data entry. You have the energy to juggle many tasks with a smile. You’re a good listener with lots of patience. You love meeting new people and are invigorated by personal interaction. You’re a great communicator. You’re excited about the prospect of growing and learning in a changing environment. You enjoy a good laugh. A position you’ll love: You warmly welcome guests into our library and ensure a great experience. While you’re on the desk and roaming on the floor, you provide an amazing library experience to each guest: Helping them find the book they want. Assisting them with checkout services. Getting them the information they need. Providing recommendations of the books, movies, and music they’ll enjoy. Booking program registrations and meeting room reservations. Also, assisting patrons with their needs via telephone, chat, and at the drive-up window. You’re passionate and knowledgeable about what the library has to offer and enjoy talking to our guests about it all. You are skilled at easily showing our guests how they can access and use our many services themselves. You fill an important need by making it easy for people to get passports. You take pride in our library, ensuring it is clean and tidy and the display and activity areas are refreshed and looking beautiful. You act as a point of referral for other services at the library and connect people with the right person at the right time. You are comfortable learning how to troubleshoot equipment and assist in making sure basic equipment is working correctly. You assist with making sure our lovely building is ready to open and that it is securely closed at night. As our guests give feedback, you are sure to get the right information to the right person. You continue to grow in your job as you participate in continuing education and training opportunities. Do you have what it takes? Must be a U.S. Citizen to provide needed passport services. Have a high school diploma or equivalent. At least one year of experience working with the public Proficiency in using computers and other devices, including smartphones and tablets. Reliable transportation. Physical requirements: Hear, speak, and listen to individuals in person and by telephone. Ability to use a mouse, keyboard, and computer monitor. Ability to move loaded carts and bins safely. Ability to stand up to 6 hours a day. Ability to walk, crouch, stoop, squat, twist, climb, and lift up to 20 pounds in a safe manner. #J-18808-Ljbffr