Title Service Representative

Job Title

Title Service Representative

Job Description

The Title Service Representative is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems

Responsibilities

Review and process documentation for insurance and remarketing customers

Process incoming salvage titles from multiple states and set for sale

Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws.

Provide excellent customer service and support by offering solutions and timely responses to external/internal partners

Provides a variety of customer support services through the mail, email, telephone and direct personal contact.

Reviews and enters in title work for all customers.

Completes application to transfer title ownership.

Enters information from titles received from the state into the IAA operating system.

Stays current with title/salvage laws in multiple states

Responds to customer questions, complaints and requests.

Resolves problems encountered in the effort to transfer title ownership.

Performs word processing assignments, filing and related clerical duties.

Follows well-established procedures and under close direction of supervisor.

Assists with other office functions as needed.

Immediately reports all violations of company policy to a supervisor or manager.

Protects and preserves confidential, personal customer information received and adheres to state and company records retention policies and procedures.

Develop employees as part of a progression plan

Maintain a culture of responsibility, accountability, integrity, and execution across span of control

Other duties as assigned per management

Qualifications

1-2 years State/National title processing experience

Previous knowledge in title and salvage title requirements

Maintaining customer databases

Proficient in MS Office Suite; Outlook, Word, Excel, PowerPoint

Typical Field Office Environment

Job Info

Job Identification 10796

Locations 10216 F St, Omaha, NE, 68127, US (On-site)

Job Schedule Full time

Minimum Salary $17.50

Maximum Salary $17.50