Regional Client Services Manager (East) New Dallas, TX

From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You'll Get to Do As a Regional Client Service Manager, you'll lead & support customer service operations across multiple branch locations in your assigned region. You'll be the go‑to leader for a team of approximately 13 branch CS leads—coaching, developing, and holding them accountable to the service standards that keep our customers coming back. Travel as needed to support branch operations, training rollouts, and performance management. Key Responsibilities Lead, coach, and performance manage regional customer service personnel across branch locations Drive accountability to OBE service standards, policies, and operational procedures Own KPI performance—response times, order accuracy, customer satisfaction, escalation resolution, and productivity Partner with our Trainer, Client Services to coordinate onboarding, refresher training, and employee development Identify service gaps, process inefficiencies, and training opportunities across the region Support succession planning and talent development within the CS organization Collaborate with operations and supply chain to improve order flow, inventory visibility, and customer responsiveness Champion a customer‑first culture across every branch interaction What We Are Looking For We're looking for a people‑first leader with a track record in multi‑site customer service or operations. Someone who can walk into a branch, build trust fast, and drive performance without losing sight of the people behind it. 5+ years of customer service, call center, logistics, distribution, or operational leadership experience Previous supervisory or people‑management experience Proven ability to lead, coach, and develop teams across multiple locations Experience working within multi‑site operational environments SAP or ERP system experience Comfortable with regional travel Preferred Bachelor's degree preferred in Business, Supply Chain, Operations, Communications, or related field Experience in architectural hardware, glass & glazing, or building materials Background supporting customer service transformation or continuous improvement initiatives Familiarity with 8x8 or similar customer interaction platform Bilingual or multilingual ability a plus in our diverse branch environments What OBE Offers You Benefits that benefit you—industry‑competitive benefits at the lowest cost to the employee Work‑life balance—PTO and holidays, including floating holidays you can choose Compensation that rewards your hard work—a pay‑for‑performance culture with potential for annual raises and bonuses Training—you will be equipped with the knowledge and skills you need to succeed OBE will not discharge or discriminate against employees or applicants for discussing, disclosing, or inquiring about their own or others' pay. #J-18808-Ljbffr Oldcastle BuildingEnvelope