Bellperson
Elevation Convening Center & Hotel
Job Summary: The Bellperson will be responsible for transporting guest luggage to/from guestrooms, escorting guests to rooms, and informing guests of all hotel services and features. Duties & Responsibilities:
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Greet incoming guests and escort them to their rooms.
- Receive and mark baggage by completing and attaching claim checks.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Ensure that guest room access is secure.
- Assist physically challenged travelers and other guests with special needs.
- Maintain complete knowledge and comply with all hotel and departmental policies and procedures.
- Answer the departmental telephone within 3 rings, using correct salutations and telephone etiquette.
- Accommodate all guest requests expediently and courteously. Follow up with designated hotel personnel to ensure completion of request.
- Document guest calls/request for Bellman Assistance.
- Accommodate all guest requests in an accurate and efficient manner.
- Assist with group luggage requirements
- Maintain cleanliness and working condition of departmental equipment and supplies.
- Maintain the condition of the Lobby, Hotel Entrances, and Luggage storage areas.
- Ensure that all pertinent information is documented in the logbook daily.
- Performs other related duties as assigned.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Ability to think clearly, quickly, maintains concentration and makes concise decisions.
- Ability to maintain confidentiality of all guest information and pertinent hotel data.
- Excellent written and verbal communication skills.
- High school diploma or equivalent required.
- Customer service experience in a hotel setting is required.
- Prolonged periods standing and walking and frequently pulling, pushing, and bending.
- Must be able to lift up to 60 pounds at times.
Vacancy posted 2 days ago
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