Customer Service Associate

Since 1970, Salud has been committed to providing a Medical Home to patients,where medical, dental, behavioral health services, and clinical pharmacists work togetherand coordinateefforts in a team-based system of care. We strive to improve thequality of our patient'slives who would otherwise have limited access to health care. We serve all individuals regardless of theirinsurance status or ability to pay. Job Description The Customer Service Associate (CSA) is responsible for creating a positive first impression, exhibiting excellent customer service, and promoting a pleasing experience for Salud patients. The CSA approaches his/her tasks in a team-based care fashion that supports patients and their families in self-management, self-efficacy, and behavior change. We offer: Starting Wage - $19to $21per hour Monday to Friday – 7:30am to 4:30pm Medical PPO Plan (Similar to ACA Exchange Platinum Benefit Coverage Levels) Low employee premiums, especially given rich benefits $25 Primary Care Physician and Specialist Co-pays (in-network) Low deductibles and co-insurance Free provider visits and services at all Salud facilities Preferred prescription pricing at Salud pharmacies Includes Employee Discounts at All Salud Dental Facilities Vision Generous vacation accrual 10 Paid Holidays per year (includes2Floating Holidays and paid Birthday) Up to 8 Paid accrued Sick Days per year Defined Contribution Pension Plan. Salud contributes 5% of your compensation each month (no matching employee contribution is required…you receive the contribution no matter what). Employees who have worked at least 1,000 hours within a 12-month period are eligible. 403b Retirement savings plan. You can contribute pre-tax or after-tax (Roth) towards your retirement savings. Flexible Spending Accounts Basic Life and AD&D Supplemental Life and AD&D Short-Term & Long-Term Disability Accident & Critical Illness Insurance Employee Assistance Program Our Mission isto provide a quality, integrated healthcare home to the communities we serve About our Clinic: Our medical practice is quite lively. We treat our patients with the utmost respect and concern for their physical, emotional, and mental well-being while instilling a fun and vibrant atmosphere bringing smiles to all who enter our doors. A positive attitude brings joy to the healing journey. A Day in the Life of a Customer Service Associate (CSA) with Salud: Your genuine spirit of caring welcomes patients as the first step prior to seeing the Doctor, NP, or PA. You may serve as a greeter, front desk receptionist, and/or cashier. You will welcomeall patients to Salud and checks them in for all appointment types, checking patients out at the end of an appointment. Make reminder calls, answer questions, manage patient complaints and so much more to ensure a positive experience for all of our patients. Qualifications Education: Graduation from an accredited high school or GED is required Experience: One year of front desk/customer service experience in a medical setting preferred Knowledge, Skills, and Abilities: Must work well with the other patient care team members Ability to communicate clearly and appropriately with patients Professionalism and a positive attitude Proficient in Elementary Math Ability to learn and implement complex policies and procedures Reading comprehension and writing skills #J-18808-Ljbffr