IT Systems Support Specialist

Seeking an individual to perform a wide range of advanced system support duties in a support


desk/applications/desktop/field environment. Candidate would provide effective support for enterprise,


client/server, desktop computer systems, network systems and business applications along with providing


information technology support. Current projects include assisting with imaging, set up, and deployment


for PC/Laptop, training customers on telework procedures and deploying VPN solutions, and assisting with


new building setup and staff moves.


Candidate should have the ability to:
• Operate, maintain, and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting, configuring, performing diagnostics and


ssignment specific desktop and network hardware and software issues and respond


ppropriately to customer service requests
• Operate, maintain, and perform repairs personal computers, laptops and peripherals
• Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
• Pay attention to detail and the ability to work with rapidly changing priorities
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Driver's License, Class C


Candidate should have the knowledge of:
• Windows 11 and Microsoft 365 application support
• Active Directory or other identity management system
• Imaging software and automated imaging processes using MECM/SCCM
• PC/Laptop deployments
• Teleworking and VPN solutions
• Principles and practices of customer service
• Principles and practices of troubleshooting computer system hardware and software problem
• Familiarity with WAN architecture and concepts of enterprise level applications at a high level


EEO:- Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of - Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans